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Client Relation Specialist

4 months ago

Missouri City, United States RLH Construction Full time

Client Relations Specialist Job Overview:
Join our dynamic team as a Client Relations Specialist, where you will be at the forefront of maintaining strong relationships with our valued clients. The Client Relations Specialist plays a vital role in ensuring customer satisfaction and fostering long-term partnerships. If you have excellent communication skills and a passion for delivering exceptional service, this position offers a rewarding opportunity for professional growth.

**Responsibilities**:

- Utilize outstanding phone etiquette to ensure positive interactions with clients.
- Conduct outbound calling campaigns to follow up on client feedback and maintain relationships.
- Analyze client feedback and data to identify trends and areas for improvement.
- Communicate effectively with clients to understand their needs and offer tailored solutions.
- Perform data entry tasks accurately to update client information and interactions in the system.
- Collaborate with the sales team to support client acquisition and retention efforts.
- Provide top-notch customer service by resolving issues and concerns in a timely manner.

**Experience**:

- Fluency in English and Spanish is preferred.
- Prior experience in customer service or sales roles is advantageous.
- Strong ability to analyze data and extract meaningful insights.
- Proficiency in data entry processes to maintain accurate client records.
- Excellent communication skills, both verbal and written, for effective client interactions.
- Bilingual proficiency is a plus for engaging with diverse clients.
- Demonstrated experience in outbound calling or telemarketing is beneficial.

**Job Types**: Full-time, Part-time

Pay: $22.00 - $29.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance

Experience level:

- Under 1 year

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Ability to Commute:

- Missouri City, TX (preferred)

Ability to Relocate:

- Missouri City, TX: Relocate before starting work (required)

Work Location: In person