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Veterinary Client Relations Specialist

2 months ago

Excelsior Springs Missouri, United States Excelsior Springs Animal Clinic Full time

Overview:
Excelsior Springs Animal Clinic is seeking a

Veterinary Client Relations Specialist to enhance our team

Shift Details: 4 day work week w/ rotating Saturdays

Job Summary:

As a Veterinary Client Relations Specialist, you will serve as the advocate for our cherished pets, ensuring their needs and welfare are prioritized.

Your goal is to guarantee that every visit to our facility is a delightful experience for both pets and their owners.

You will be responsible for fostering a positive atmosphere in our clinic, from the moment a pet arrives until they depart.


Key Responsibilities:

Pet Advocacy:
Champion the needs of our patients, ensuring their health and comfort are at the forefront.

Owner Education:
Deliver clear and compassionate communication to pet owners, assisting them in understanding their pet's health requirements and treatment options.

Experience Management:
Cultivate a warm and inviting environment for pets and their families, ensuring each visit is pleasant and stress-free.

Service Enhancement:
Actively seek opportunities to improve our services and elevate the overall client experience.

Community Involvement:
Build strong connections with pet owners and the local community through events, outreach, and educational initiatives.

What We're Looking For:

  • Outstanding communication abilities to connect effectively with both pets and their owners.
  • A positive and proactive demeanor with a dedication to delivering exceptional customer service.
  • Background in the veterinary field or a strong eagerness to learn and develop within it.
  • Creativity and enthusiasm for enhancing the experience of both clients and pets.
Why Join Us?

Team Collaboration:
Become part of a supportive and enjoyable team that shares your passion for animals.

Professional Development:
Broaden your knowledge and skills through ongoing training and educational opportunities.

Make an Impact:
Play a vital role in improving the lives of pets and their families.

Benefits We Offer:
Career & Educational advancement opportunities

FSA and HSA options available

401K starting on day 1- Company 4% match

Medical, Dental, Vision Insurance for you & your family

Additional Insurances Available:
Life Insurance AD&D

Short Term Disability Insurance

Long Term Disability Insurance

Critical Illness Insurance

Accidental Insurance

Discounts for your pets

Annual scrub allowance

Health Advocate - Employee Assistance Program

Includes five face-to-face visits with a counselor per issue, per rolling 12 months, without any cost to you.

24 hour access.

Get help with depression, anxiety, family issues, substance abuse and more

Learn strategies such as mindfulness to manage stress, anger and improve focus

Locate childcare, eldercare, summer camps, special needs services and relocation support.
Easy access to legal/financial experts and information.

Work through relationship problems, divorce, grief and other life transitions,

Build coping skills to manage life's challenges and gain control of your life.

Explore webinars, courses and articles on a variety of well-being topics.

Employees can take advantage of services like our Personalized Legal Center, Financial Fitness Center, and Mindfulness resources.