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Client Relations Specialist
2 months ago
Position Overview:
Enterprise Mobility encompasses the renowned brands of Enterprise Rent-A-Car, National Car Rental, and Alamo, consistently recognized as a top employer.
As the largest and rapidly expanding privately owned automotive rental and leasing entity in North America, we are currently seeking talented individuals to join our mission of becoming the most trusted mobility provider globally.
The Client Relations Specialist is responsible for delivering exceptional, friendly, and efficient service, ensuring that all transactions reflect our commitment to customer satisfaction.
This role also involves managing the rental process by verifying and documenting essential driver information, facilitating a smooth and timely rental and return experience.
The starting compensation for this role is $20 per hour.
What We Provide:
Paid time off
Consistent full-time schedule of 40 hours per week
Employee discounts
Retirement savings plan, including 401k with matching contributions
Comprehensive health insurance
Life insurance
Dental and vision insurance
Ongoing training and development opportunities
Shift Availability: 3:00 PM - 12:00 AM, weekend shifts required
Key Responsibilities:
Greet customers in a professional, friendly, and timely manner
Deliver superior customer service by effectively communicating rental terms, vehicle features, and additional services, including optional protection products and upgrades
Assist customers with directions, maps, local information, and service inquiries
Handle incoming calls for reservations, rate inquiries, and general questions, providing resolutions for customers and collaborating with other branches and vendors
Make outgoing calls for follow-ups and other assigned tasks
Evaluate the condition of rentals upon return
Inform management of any customer issues or vehicle maintenance needs
Continuously enhance knowledge and skills through on-the-job training and company-sponsored educational programs
Equal Opportunity Employer/Disability/Veterans
Qualifications:
Must be at least 18 years of age
High School Diploma or G.E.D. is required
A minimum of 1 year of experience in customer service or sales within retail, guest services, or administrative support is necessary
Must possess a valid driver’s license with no more than 2 moving violations or at-fault accidents in the past 3 years. No drug or alcohol-related convictions on driving record in the past 3 years.
Must be authorized to work in the United States without requiring work authorization sponsorship now or in the future.
