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Client Relations Specialist
2 months ago
As a Client Relations Specialist at Sean McCarthy - State Farm Agent, you play a crucial role in our operational success and client satisfaction. Your primary focus is to enhance our agency's growth through strong client connections and by serving as a bridge between client requirements and agency services.
Our workplace is designed to be modern, professional, and relaxed. We appreciate our employees and are seeking a positive, dependable, and enthusiastic individual to join our team.
KEY RESPONSIBILITIES:
- Develop and maintain client relationships, ensuring regular follow-ups as necessary.
- Deliver prompt, precise, and courteous customer support. This includes addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims processing, and billing inquiries.
- Foster enduring and effective client relationships.
- Previous experience in sales (whether in outside sales, inside sales, retail, or telemarketing) is preferred.
- Genuine interest in marketing products and services tailored to client needs.
- Exceptional communication abilities - both written and verbal, along with strong listening skills.
- Commitment to providing excellent customer service.
- Ability to anticipate and understand client needs.
- Proficient in building rapport with clients.
- Paid time off including holidays and personal/sick days.
- Compensation structure includes salary plus commission/bonus.
- Options for limited remote work.
- 401(k) retirement plan with matching contributions.