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Membership Relations Manager

3 months ago

Nashua, United States Greater Nashua Chamber of Commerce Full time

**Membership Relations Manager**
The Greater Nashua Chamber of Commerce
Nashua, NH 03060
Full-time, with a generous benefits package

**Salary**: $52,000 to 57,000 depending on experience

**Key Responsibilities**:
**Membership Growth and Sales**:

- Develop and implement strategies to attract new members to the chamber.
- Conduct market research to identify potential members and industries for targeted outreach.
- Collaborate with the marketing team to create compelling membership campaigns and promotional materials.

**Member Retention**:

- Build and nurture strong relationships with existing members to encourage retention.
- Monitor member satisfaction and address concerns or issues promptly.
- Develop and implement programs to enhance the value of chamber membership for existing members.
- Collaborate with and facilitate member engagement efforts with committee volunteers whose task is to help with retention.

**Events and Networking**:

- Organize member benefits workshops to facilitate member interaction.
- Work closely with event planning teams to ensure seamless execution of chamber activities.
- Promote member participation in chamber events to foster a sense of community and collaboration.
- Attend monthly Business After Hours and several annual events held at night (i.e., Indoor Mini
- Golf and Gala)

**Communication and Outreach**:

- Effectively communicate the benefits of chamber membership to businesses and individuals.
- Utilize various communication channels, including social media, newsletters, and direct outreach, to engage with current and potential members.
- Represent the chamber at community events and meetings to enhance visibility.

**Data Management**:

- Maintain accurate and up-to-date membership records and databases.
- Develop a proficiency in the chamber’s unique database so to identify member business status, prospective members, primary representatives of each business.
- Generate reports on membership trends, growth, and engagement for internal use.
- Utilize data to identify opportunities for targeted membership initiatives.

**Collaboration**:

- Work closely with other departments, such as marketing, events, and advocacy, to align membership initiatives with overall chamber goals.
- Work closely with the office manager on member dues status and ‘welcome & renewal’ communication to members.
- Collaborate with local businesses, community leaders, and government officials to strengthen partnerships and support chamber objectives.

7. **Qualifications**:

- Bachelor's degree in business, marketing, a related field, or the equivalent of with 3 to 5 years of sales experience.
- Proven experience in membership management, business development, or related roles.
- Strong interpersonal and communication skills.
- Excellent organizational and project management abilities.
- Familiarity with CRM software and membership management tools is a plus.
- Understanding of local business and community dynamics.
- Valid Driver’s License along with the ability to work some early evenings.

8. **Benefits Package**:

- Earned paid time off
- Sick days
- Paid holidays
- 401K
- Health Insurance plan offered
- Dental plan offered

Pay: $52,000.00 - $57,000.00 per year

**Benefits**:

- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off

Experience level:

- 3 years

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Application Question(s):

- Do you have any sales experience? If so, what does that entail.
- Do you have any prior experience with any membership
- based organizations?
- Please tell us about your previous experience with the Chamber of Commerce. Have you been employed by or volunteered for any Chamber organization. If so, please describe what that experience entailed.
- Please list your top 3 strengths and, after each, give an example of an instance where this strength was exemplified.

Ability to Relocate:

- Nashua, NH 03060: Relocate before starting work (required)

Work Location: In person