Front End Lead Full Time

1 week ago

Nashua, United States BJ's Wholesale Club Full time

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of working at BJ’s

• BJ’s pays weekly

• Eligible for free BJ's Inner Circle and Supplemental membership(s)*

• Generous time off programs to support busy lifestyles*

o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

• Benefit plans for your changing needs*

o Three medical plans**, Health Savings Account (HSA), two dental plans, vision plan, flexible spending ​

• 401(k) plan with company match (must be at least 18 years old)

*eligibility requirements vary by position

**medical plans vary by location

Job Summary

Oversees the frontline in the absence of the Front End Manager. Coaches, teaches and develops all frontline team members to ensure excellent member service. The Front End Lead teaches, develops and motivates all team members for the successful execution of membership programs and initiatives as well as front line operations. The FEL is responsible for monitoring, driving and coaching for desired membership/member experience goals and results. Ensures that all membership products are offered and Member orders/requests are processed in a positive, timely, and efficient manner. The FEL delegates work, monitors staffing and compliance with operational standards. Provides excellent customer service to our Members.

Leadership:

Know their business/business acumen. Exhibit strategic thinking and sound decision-making thorough knowledge and utilization of business data. Lead through change. Model leadership competencies, build credibility and act as a champion for business growth. Communicate effectively. Provide the information teams require to be successful.Build high performing teams by creating a culture of collaboration. Provide honest and timely direction, follow up and feedback that will drive business results and support team member engagement.Deliver results. Execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability.

Team Members:

Teach, coach and lead through the club level training process. Support team member engagement within all areas of responsibility to enable the application of policies, procedures and compliance.Drive a culture of development, strategic thinking and acting, ethical decision making and engagement. Lead with the team member and member in mind to address any and all concerns and to escalate any concerns, as appropriate. Ensure a safe and positive environment and experience for the team members.Embrace inclusion and diversity, by working together with collaboration and respect. Acknowledge team member success, work as a team to achieve goals, identify and retain top talent.

Members:

Guarantee service excellence through all points of contact. Set service standard expectations for all team members. Provide team support and empowerment to resolve every member concern.Ensure a safe and positive environment and experience for the members.Daily commitment to GOLD Member StandardsGreet, Anticipate, Appreciate (GAA)Fast, Friendly Full, Fresh, Clean

Club Standards: Lead teams to deliver GOLD club standards daily.

Define and model GOLD- Grand opening look dailyAll items stocked and promotional plans executedMaintain visible accurate signageClean and organized, inside and out

Primary Tasks, Responsibilities, and Key Accountabilities

Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager.Models and provides excellent Member service, while coaching, teaching and developing team members to do the same.Drives membership metrics through acquisition, retention, loyalty and experience programs.Drives member engagement, speed, and productivity on the front end.Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position, including Member engagement, service, and membership metrics.Utilizes Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and Member engagement.Performs front end responsibilities including but not limited to, closing through POS, and Member escalated service issues, etc.Acts with sense of urgency to ensure Members are assisted in a timely and efficient manner.Acts as a backup for cashiers and Membership Sales Ambassadors when needed.Scans all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals for Members. Loads shopping carts when necessary.Manages self-checkout lanes and scan and pan lanes. Assists Members with operations and technical difficulties.Collects payments via cash, check, or other charge payments from customers. Issues receipts, refunds, credits, or change due to Members.Stays up-to-date on all merchandise promotions, advertisements, and product information. Discounts purchases by scanning and redeeming coupons.Supervises the cleanliness of the front of club member servicing areas.Ability to navigate within system applications.Utilize online task management system (MyWork) to manage workflow, track, and monitor daily club operations.Performs other duties as assigned, including working in other departments as needed.Maintains all club policies and procedures.Regular, predictable, full attendance is an essential function of this job.

Qualifications

Prior leadership experience preferred.Prior Membership or sales knowledge and experience preferred.Prior cashier experience preferred.Basic math skills required.

Environmental Job Conditions

Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects greater than 30 pounds with assistance.Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. There may be occasional exposure to cleaning agents.

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $17.50.

  • Retail Customer Service Lead

    3 months ago

    Nashua, United States Ocean State Job Lot Full time

    Compensation for this opportunity is based on candidate experience and position Join our team! All associates receive a 30% discount! POSITION SUMMARY: The Customer Service Lead role at Ocean State Job Lot (“OSJL” and “Company”) is responsible for creating a positive experience for each customer who visits our store and ensuring all...

  • Retail Supervisor Lead Full Time

    5 hours ago

    Nashua, United States BJ's Wholesale Club Full time

    The Benefits of working at BJ’s • BJ’s pays weekly •Eligible for free BJ's Inner Circle and Supplemental membership(s)* • Generous time off programs to support busy lifestyles*  o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty • Benefit plans for your changing needs* o Three medical plans**, Health Savings Account...

  • Full Stack Engineer

    3 months ago

    Nashua, United States Datanomix Full time

    Full Stack Engineer - Multiple Openings (On-Site)***Note: This is not a remote position***Datanomix is seeking multiple Full Stack Engineers to assist in continuing to build out its industry-leading analytics platform.In this role, you will work alongside our UX and Data Services teams to:Implement new queries and API's to surface analytics and insights from...

  • Full Stack Engineer

    3 months ago

    Nashua, United States Datanomix Full time

    Full Stack Engineer - Multiple Openings (On-Site)***Note: This is not a remote position***Datanomix is seeking multiple Full Stack Engineers to assist in continuing to build out its industry-leading analytics platform.In this role, you will work alongside our UX and Data Services teams to:Implement new queries and API's to surface analytics and insights from...

  • Retail Shift Supervisor Full Time

    1 week ago

    Nashua, United States BJ's Wholesale Club Full time

    Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service...

  • Front Desk Associate- All shifts

    3 months ago

    Nashua, United States Best Fitness Full time

    Job DescriptionJob DescriptionDescription:Are you ready to kickstart your career in the dynamic world of fitness and wellness? Best Fitness is on the lookout for passionate individuals to join our team as Part-time Front Desk Associates. This isn't just a job – it's a thrilling opportunity to grow, develop, and thrive in an industry that's all...

  • Hospitality Front Desk Representative

    7 days ago

    Nashua, New Hampshire, United States Roedel Companies LLC Full time

    Are you passionate about providing exceptional service? We want to hear from you!Position: Front Desk Associate Company: Roedel Companies LLC Location: Courtyard by Marriott, Nashua Compensation: Starting at $15.00 per hour, plus a monthly performance-based bonus Role Overview: The Front Office Team plays a crucial role in delivering outstanding experiences...

  • Cashier Full Time

    2 months ago

    Nashua, United States BJ's Wholesale Club Full time

    Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service...

  • Part-Time/Weekend Front Desk Clerk

    3 weeks ago

    Nashua, United States The Nash Casino Full time

    The Front Desk Clerk is responsible for welcoming and assisting guests at the casino information center. They will also handle phone calls and inquiries from visitors. This position requires availability on Saturdays and Sundays from 10:00 am to 4:00 pm, with the possibility of filling in during weekdays to cover for staff vacations. JOB...

  • Front Desk Associate

    4 weeks ago

    Nashua, United States Roedel Companies LLC Full time

    DescriptionAre you an Ambassador of Hospitality? We want You! Position: Front Desk Agent Location: Courtyard by Marriott, Nashua Pay: Starting $15.00 per hour, plus monthly monetary performance bonus Position Details: Our Front Office Team creates memorable moments for our guests. This position is a highly visible hospitality position involving greeting our...

  • Lead CT Technologist

    5 days ago

    Nashua, New Hampshire, United States Southern New Hampshire Health Full time

    Job SummaryWe are seeking a highly skilled and experienced Lead CT Technologist to join our team at Southern New Hampshire Health. As a key member of our Radiology department, you will be responsible for leading our CT team and ensuring the highest level of patient care and satisfaction.Key ResponsibilitiesLead and manage the CT team, ensuring efficient and...

  • Lead CT Technologist

    1 day ago

    Nashua, New Hampshire, United States Southern New Hampshire Health Full time

    Job Summary:Southern New Hampshire Health is seeking a highly skilled and experienced Lead CT Technologist to join our team. As a key member of our radiology department, you will be responsible for providing leadership and guidance to our CT technologists, ensuring the highest level of patient care and satisfaction.Key Responsibilities:Provide overall team...

  • Lead CT Technologist

    5 days ago

    Nashua, New Hampshire, United States Southern New Hampshire Health Full time

    Job SummaryWe are seeking a highly skilled and experienced Lead CT Technologist to join our team at Southern New Hampshire Health. As a key member of our radiology department, you will be responsible for providing leadership and guidance to our CT technologists, ensuring the highest level of patient care and satisfaction.Key ResponsibilitiesProvide overall...

  • Full Time Veterinarian

    1 month ago

    Nashua, United States Lap of Love Full time

    Life is HAPPIER at Lap of Love! Join Lap of Love as an In-Home, Associate Veterinarian in NashuaAre you ready for a change of pace from in-clinic practice? Looking to reconnect with pet families and provide the kind of service you’d always envisioned by having generous appointment times and minimal administrative work? Do you consider yourself a...

  • Veterinarian - Full Time

    3 weeks ago

    Nashua, United States Lapoflove Full time

    Life is HAPPIER at Lap of Love! Join Lap of Love as an In-Home, Associate Veterinarian in Nashua Are you ready for a change of pace from in-clinic practice? Looking to reconnect with pet families and provide the kind of service you’d always envisioned by having generous appointment times and minimal administrative work? Do you consider yourself a...

  • Veterinarian - Full Time

    6 days ago

    Nashua, United States Lap of Love Full time

    Job DescriptionLife is HAPPIER at Lap of Love! Join Lap of Love as an In-Home, Associate Veterinarian in NashuaAre you ready for a change of pace from in-clinic practice? Looking to reconnect with pet families and provide the kind of service you’d always envisioned by having generous appointment times and minimal administrative work? Do you consider...

  • Full Time Veterinarian

    2 months ago

    Nashua, United States Lap of Love Full time

    Life is HAPPIER at Lap of Love! Join Lap of Love as an In-Home, Associate Veterinarian in NashuaAre you ready for a change of pace from in-clinic practice? Looking to reconnect with pet families and provide the kind of service you’d always envisioned by having generous appointment times and minimal administrative work? Do you consider yourself a...

  • Full-Time Veterinarian

    2 months ago

    Nashua, United States Lap of Love Full time

    Life is HAPPIER at Lap of Love! Join Lap of Love as an In-Home, Associate Veterinarian in NashuaAre you ready for a change of pace from in-clinic practice? Looking to reconnect with pet families and provide the kind of service you'd always envisioned by having generous appointment times and minimal administrative work? Do you consider yourself a...

  • Full Time Veterinarian

    2 months ago

    Nashua, United States Lap of Love Full time

    Life is HAPPIER at Lap of Love! Join Lap of Love as an In-Home, Associate Veterinarian in NashuaAre you ready for a change of pace from in-clinic practice? Looking to reconnect with pet families and provide the kind of service you’d always envisioned by having generous appointment times and minimal administrative work? Do you consider yourself a...

  • Veterinarian - Full Time

    4 weeks ago

    Nashua, United States Lap of Love Full time

    Life is HAPPIER at Lap of Love! Join Lap of Love as an In-Home, Associate Veterinarian in Nashua Are you ready for a change of pace from in-clinic practice? Looking to reconnect with pet families and provide the kind of service you'd always envisioned by having generous appointment times and minimal administrative work? Do you consider yourself a...