Client Relations Supervisor

2 weeks ago

Nashua, New Hampshire, United States St. Mary's Bank Full time
Job Overview

WHY YOU SHOULD CONSIDER A CAREER WITH ST. MARY'S BANK

At St. Mary's Bank, we are proud to be recognized as New Hampshire's first credit union and a pioneer in the industry. For over a century, we have embodied the credit union principle of 'people helping people.'

As a member-focused financial institution, our achievements are intrinsically linked to the prosperity of our members. With a legacy of stability and success, we foster a workplace that acknowledges and rewards dedicated employees with comprehensive benefits aimed at supporting their personal and professional growth.

EXCEPTIONAL CAREERS OFFER MORE THAN JUST FINANCIAL REWARDS

St. Mary's Bank provides its employees with competitive compensation packages, but that is merely the beginning of what makes joining our team so fulfilling. At St. Mary's:

  • You will engage in work that aligns with your strengths daily.
  • Your insights and contributions are valued.
  • Your colleagues are dedicated to excellence.
  • Your role is significant.
  • You will be directly connected to the organization’s mission.
  • Opportunities for learning and development abound.
  • You will have the chance—and the responsibility—to give back to your community through volunteer efforts.

Key Responsibilities:

  • Accurately and efficiently process transactions while adhering to established balancing and production standards as outlined by the credit union.
  • Oversee the effective operation of the branch by assigning relevant departmental tasks to ensure compliance with risk, security, quality, and operational standards.
  • Guide and mentor branch staff to meet business objectives through coaching, monthly meetings, and individual interactions, aiming to achieve goals outlined in the organizational business plan.
  • Provide support and oversight for Sales and Service functions to help the branch meet its business targets, ensuring performance aligns with service standards.

Qualifications:

  • A High School Diploma (or equivalent) is required, along with a minimum of two years of successful experience as a Teller II/Member Experience Specialist.
  • At least two years of supervisory experience is necessary.
  • Strong knowledge of referral processes, deposit, and loan products is essential.
  • Comprehensive understanding of daily branch operations related to teller and operational functions is required.
  • Proven ability to prioritize tasks, manage time effectively, and apply analytical and problem-solving skills.
  • Excellent written and verbal communication skills are a must.
  • A willingness to collaborate as a team player and adapt to varied assignments and flexible schedules is essential.
  • Demonstrated leadership and coaching abilities are required.
  • A proven history in loan origination, sales, and member service is necessary.
  • Knowledge of deposit and loan products is required.
  • Ability to lift items up to 50 lbs. and remain standing for extended periods is necessary.
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