Welcome Center Supervisor

4 days ago


Nashua, New Hampshire, United States YMCA of Greater Nashua Full time
Job Summary

The YMCA of Greater Nashua is seeking a highly motivated and customer-focused Welcome Center Supervisor to join our team. As a key member of our staff, you will be responsible for providing exceptional service to our members and patrons, ensuring a welcoming and inclusive environment at our Westwood Park Branch.

Key Responsibilities
  • Supervise the Welcome Center during evening and weekend shifts, ensuring high standards of member service and operational efficiency.
  • Develop positive relationships with members and staff, providing personalized service and support.
  • Process membership registrations, program enrollments, and other transactions accurately and efficiently.
  • Respond to member inquiries and concerns in a timely and courteous manner.
  • Work collaboratively with other staff members to achieve team goals and objectives.
  • Participate in ongoing training and professional development to enhance job skills and knowledge.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Previous customer service experience, preferably in a membership-based organization.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Ability to work a variety of shifts, including evenings and weekends.
  • Basic computer skills and proficiency in Microsoft Office applications.
  • Red Cross First Aid and Adult CPR/AED certification required.
YMCA Competencies
  • Relationships: Builds rapport and relates well to others.
  • Inclusion: Works effectively with people of different backgrounds, abilities, opinions, and perceptions.
  • Innovation: Embraces new approaches and discovers ideas to create a better member experience.
  • Quality Results: Strives to meet or exceed goals and deliver a high-value experience for members.
  • Self-Development: Pursues self-development that enhances job performance.


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