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Community Supports Program Coordinator

3 months ago

Los Angeles, United States Project Angel Food Full time

**Community Supports Program Coordinator**

**Background**

If you’re looking to for a job where you can help create new cutting-edge and progressive programs at a leading non-profit organization, in partnership with health care companies, this job is for you.

If you want to work at a place where food is love and food is medicine, and you want to help make a difference in people’s health and lives, then we want to talk with you. And if you want to help advance our successful work in a new business model, partnering with health care plans, then this is your job.

Project Angel Food is a world-renowned non-profit organization in Hollywood that cooks and delivers meals to people who are seriously ill. We were founded in 1989 in the height of the HIV/AIDS epidemic, and since then we have delivered more than 17 million meals to 30,000 clients, throughout Los Angeles County. We are rapidly growing and evolving to meet the need for our services.

Our meals are always free to our clients, made possible by generous individual and corporate donors, by grants from government agencies and private foundations - and by partnerships from healthcare organizations. We are thrilled to be partnering with five managed care plans to provide meals as medicine in Los Angeles. We want your help to continue to accomplish that with excellence.

Project Angel Food is dynamic and fast-growing, with opportunities for professional growth within the organization.

**The Community Supports Program Coordinator Job**

The role of Community Supports Program Coordinator is a new position that will focus on our Community Supports partnerships under Medi-Cal. Over the last two years, Project Angel Food has been a leader in this area.

You will need to master the requirements of submitting or processing referrals, obtaining authorizations, providing services to eligible members. and then creating reporting and helping resolve claims matters. You will build relationships with the teams from the plans, be fluent in their technology, and support our mutual goals.

In this role, you’ll get to be part of a dynamic and positive Community Supports team at an agency with a long history and with a bright and expansive future. You’ll have a challenging job with purpose and meaning. And most importantly and best of all, you’ll be directly helping accomplish our mission of bringing food and love to people in need.

**Responsibilities**
- Under the supervision of the Assistant Managers for Community Supports, all aspects of the successful implementation and administration of Community Supports partnerships, including outreach, enrollment, reporting, and invoicing.
- Helping people in need - identifying potential clients, enlisting qualified clients, and day-to-day addressing questions and problem-solving; all the while, keeping grounded in compassion and hospitality, putting clients first, and going above-and-beyond to be of service.
- Partnering with and responding to staff from our partners to flawlessly fulfill the terms and conditions of the contracts and service.
- Collaborating with internal staff from peer departments such as Nutrition Services, Dispatch (Delivery), Institutional Giving, and Finance.
- Being detail-oriented, organized and disciplined to make sure that Project Angel Food abides by all requirements of our agreements.
- For much of your work, you’ll be a self-starter and be entrusted to take initiative. But as part of the Client Services department, you’ll also be expected to be a team-player and pitch in as necessary on our daily work and on projects as assigned to help Project Angel Food’s work run smoothly and effectively.

**Qualifications**
- Bachelor’s degree.
- Experience in program administration, especially in non-profit and health care. Experience in processing medical claims is a plus.
- Excellent organizational skills, proven ability to multitask and manage multiple programs. Thorough and accurate data entry and tracking.
- Excellent verbal and written communication, with bi-lingual fluency in Spanish and English a plus.
- Attention to detail and, in particular, the ability to ensure compliance with contract terms. Contributing to developing effective policies and procedures.
- Skills to work effectively independently and also with colleagues across departments and levels, internally and externally.
- Fluency in Microsoft Office suite and especially Excel, as well as overall database management. Production of accurate and timely reports and invoices. Experience with or ability to quickly learn client relations management systems and medical claims systems.
- Eagerness to participate in an evolving and growing business.
- And always, compassion for and sensitivity to people who are critically ill, and the passion to help improve their health and well-being through providing food and love.

**Terms and Benefits**
- Full time, non-exempt position with a rate of $23 per hour.
- Annual evaluation by supervisor.