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Community Development Coordinator
2 months ago
Community Corp is a non-profit organization that specializes in restoring, building, and managing affordable housing for working families of modest means. Our mission is to enhance and increase affordable housing, thereby improving neighborhoods, creating an environment where people can thrive, and changing thousands of lives. Our work contributes to the distinct character of Santa Monica and the greater Westside region, making these communities more inclusive, caring, and environmentally sustainable.
Position Overview
The Resident Services Coordinator (RSC) is a full-time position responsible for planning, coordinating, and implementing dynamic programs within our affordable housing communities. The RSC requires a BA/BS in a related field and will work with residents to promote arts participation, resident leadership, lifelong learning, crisis intervention, and housing stabilization through access to on- and off-site services and resources. Under the supervision of the Director of Resident Services, the RSC works directly with residents to support, encourage, and foster resident self-efficacy and empowerment.
Key Responsibilities
- Welcome new residents, explain the program, and provide community resources, programs, and services upon move-in.
- Conduct resident surveys to identify needs and preferences.
- Provide referrals between residents and local agencies to address identified needs.
- Develop working relationships with local service providers and collect resource materials.
- Stay current regarding available community resources, federal, state, and local programs, and participate in professional development education.
- Work with the property management team to identify residents who need assistance, support resident retention, promote educational and wellness activities, and foster a sense of community.
- Advocate for residents and act as a liaison between residents and management, as well as with the community.
- Encourage residents' self-advocacy and empowerment in meeting their social, psychological, physical, economic, and other self-sufficiency needs.
- Follow up with residents and maintain timely records.
- Collaborate in the facilitation of tenant meetings, community organizing, and social/recreational activities as needed.
- Implement appropriate programming in community rooms, which may include Community Corp.'s UP-Grade Program.
- Prepare outreach materials for upcoming events and post accordingly.
- Prepare community rooms for presentations, including shopping and delivering items for presentations.
- Maintain an on-site presence, provide office hours, and provide residents with contact information.
- Assist the Resident Services Manager and perform other duties as assigned.
Requirements
- BA/BS in social work, education, sociology, psychology, or a related field, and/or equivalent experience required.
- At least 1 year of experience coordinating services for a large family affordable housing residential project or at least 1 year of experience working for a service provider in a professional capacity.
Preferred Qualifications
- Valid California driver's license and availability of an insured vehicle to travel within the Community Corp. service area.
- Ability to work independently and as part of a team.
- Ability to increase engagement of residents.
- Present a welcoming demeanor to a diverse community while communicating clearly and with compassion.
- Excellent judgment and decision-making abilities.
- Strong written and verbal communication skills.
- Ability to develop and maintain relationships with residents and service providers.
- Ability to work some evenings and weekends to accommodate residents' needs.
- Computer literacy in Microsoft Word, Excel, and Outlook.
- Bilingual in English/Spanish preferred.
Travel Requirements
Travel primarily in Santa Monica to visit properties in the Community Corp. portfolio and to visit the corporate office. There will also be occasional travel outside the City for trainings and seminars.
Background Check and Driving Record will be Conducted
Community Corporation of Santa Monica is an Equal Opportunity Employer
