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Sales (Leasing Specialist)

2 months ago

San Francisco, United States Sentral Full time

**About Sentral**

Sentral is a network of urban residential communities redefining the way people live, travel, and work. Sentral takes the convenience, connection, and comfort of home to new heights-we call it Home+. Designed for the mobile professional, our one-of-a-kind communities offer designer-furnished and unfurnished apartments with flexible lengths of stay in walkable, vibrant neighborhoods. Premium amenities include everything from thoughtful co-working spaces and high-speed Wi-Fi to fitness centers, rooftop pools, homesharing, and more.

Whether you stay a year, a night or somewhere in between, Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.

Our core values reflect our commitment to our employees, as we elevate humanity and make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our colleagues are curious explorers who never stop learning and who strive for great outcomes.

**Position Overview and Responsibilities**

**T**his is an in-person position located on-site of the property.**

**What You'll Do**:

- Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service
- Establish rapport with residents and guests so they always feel loved
- Oversee the daily leasing responsibilities of the community in accordance with company policies and standards
- Oversee and coordinate welcoming new residents and guests
- Assist with office management and clerical tasks
- Record and update details of prospective residents, current residents, and guests in the property management software in a timely and detailed manner
- Complete opening and closing procedures
- Inform maintenance team of any need for repair or cleaning
- Maintain and store documentation effectively
- Liaise with residents and guests to provide information and address their questions and concerns
- Advertise available homes and conduct property tours as part of marketing activities
- Maintain Availability List and Status Report, determine the termination date of lease rentals
- Conduct market analysis and prepare market surveys.
- Prepare leasing activity reports and market survey reports on a regular basis for submission to corporate and ownership groups
- Ensure that follow-up telephone calls are made to all qualified unclosed traffic within 24 hours
- Assist Marketing Department in organizing and creating resident functions and newsletters
- Accept rent payments, security deposits and other applicable fees
- Follow all local, city and federal regulations
- Maintain compliance with Fair Housing requirements and all applicable laws, codes and ordinances
- Assist in conducting market surveys and shop competitive communities
- Perform other related duties and assignments as needed and assigned

**Skills and Experience**
- High School Diploma or equivalent required; some college preferred
- Minimum of one-year of experience in a customer service-related industry and one-year of apartment leasing experience (lease-up experience preferred) or a combination of accounting skills/education with customer service experience is preferred
- Must possess strong attention to detail
- Knowledge of established leasing practices and procedures
- Demonstrated ability to support and contribute to community team
- Strong oral and written communication skills
- Great time management skills
- Strong decision-making and problem-solving skills
- Willingness to participate in training in order to comply with new or existing laws
- Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
- Ability to work a flexible schedule, including evenings and weekends

**Sentral Benefits**
- Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.
- Career Development: We offer extensive learning and development opportunities to support growth.
- Paid Time Off: Sentral fosters a flexible work lifestyle by offering generous paid time off to team members.
- Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match.