Current jobs related to Assistant Front Office Manager - Charlotte Harbor - Sunseeker Resorts

  • Assistant Front Office Manager

    3 weeks ago

    Harbor Springs, United States The Highlands at Harbor Springs Full time

    Position Overview:The Highlands at Harbor Springs is seeking a dedicated individual to support the Front Desk Manager in enhancing and overseeing Front Desk operations. This role is essential in ensuring that all guests receive exceptional service during their stay, while also stepping into the manager's role in their absence. The Assistant Front Desk...

  • Front Office Manager

    2 days ago

    Charlotte, United States DoubleTree by Hilton South Charlotte Tyvola Full time

    DescriptionA Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. What will I be doing?As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the...

  • Front Office Manager

    23 hours ago

    Benton Harbor, Michigan, United States Hampton Inn Benton Harbor, 1921 Pipestone Rd Benton Harbor, Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at Hampton Inn Benton Harbor. As a key member of our hotel staff, you will be responsible for coordinating the activities of the front office and related personnel, ensuring efficient operations, excellent guest satisfaction, and adherence to hotel policies and...

  • Front Office Manager

    4 days ago

    Charlotte, United States Carmel Management LLC Full time

    Courtyard by Marriott Charlotte Airport / Billy Graham Parkway is a high volume and fast paced hotel; the Front Office Manager must have the flexibly to work evening shifts ranging from 3:00pm to 2:00 am including weekends and holidays. Our Front Office Manager must lead by example and set a “Can Do” attitude for the team. The ideal candidate will...

  • Front Office Operations Manager

    1 week ago

    Charlotte, North Carolina, United States Hilton Charlotte Uptown Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Operations Manager to join our team at Hilton Charlotte Uptown. As a key member of our Front Office team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key ResponsibilitiesCustomer Service:...

  • Front Office Operations Manager

    2 weeks ago

    Charlotte, North Carolina, United States Hilton Charlotte Uptown Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Operations Manager to join our team at Hilton Charlotte Uptown. As a key member of our Front Office team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key ResponsibilitiesCustomer Service:...

  • Hotel Front Office Manager

    2 months ago

    Charlotte, United States Doubletree by Hilton Charlotte City Center Full time

    Job DescriptionJob DescriptionWe’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer...

  • Hotel Front Office Manager

    4 weeks ago

    Charlotte, North Carolina, United States Primo Investments LLC Full time

    Job OverviewPosition Summary:The role entails overseeing the daily operations of the hotel's front desk and ensuring the efficient management of front office activities in alignment with Primo Investments LLC standards for quality, cleanliness, guest satisfaction, and safety. This position also involves managing costs within budgetary constraints, addressing...

  • Assistant Front Desk Manager

    2 months ago

    Harbor Springs, United States The Highlands at Harbor Springs Full time

    Overview: The Highlands Front Desk Assistant Manager assists The Highlands Front Desk Manager in maintaining and improving Front Desk operations and fulfills the manager role when the manager is absent. They will be ensuring all Team Members are attentive, friendly, and efficient by providing all guests with quality service throughout their stay while...

  • Assistant Front Desk Manager

    4 months ago

    Harbor Springs, United States The Highlands at Harbor Springs Full time

    Overview: The Highlands Front Desk Assistant Manager assists The Highlands Front Desk Manager in maintaining and improving Front Desk operations and fulfills the manager role when the manager is absent. They will be ensuring all Team Members are attentive, friendly, and efficient by providing all guests with quality service throughout their stay while...

  • Hotel Front Office Manager

    4 weeks ago

    Charlotte, North Carolina, United States Primo Investments LLC Full time

    Job OverviewPosition Summary:The role entails overseeing the daily operations of the hotel's front desk while ensuring adherence to the company's standards for quality, cleanliness, guest satisfaction, and safety. This position also involves managing operational costs within budgetary constraints, addressing and resolving guest complaints, and occasionally...

  • Front Office Operations Supervisor

    4 weeks ago

    Charlotte, North Carolina, United States Hilton Charlotte University Place Full time

    The Hilton Charlotte University Place is seeking a dedicated Front Office Operations Supervisor to join our esteemed team. In this pivotal role, you will collaborate closely with the Assistant General Manager to oversee the Front Desk personnel, ensuring optimal operational efficiency within the Front Office. This position requires adept management and...

  • Front Office Team Leader

    4 weeks ago

    Harbor Springs, United States The Highlands at Harbor Springs Full time

    Position Overview:The Assistant Front Desk Manager plays a crucial role in supporting the Front Desk Manager at The Highlands. This position is responsible for enhancing the efficiency of Front Desk operations and stepping into the managerial role during the manager's absence. The individual will ensure that all team members deliver attentive, friendly, and...

  • Front Office Team Leader

    4 weeks ago

    Harbor Springs, United States The Highlands at Harbor Springs Full time

    Position Overview:The Highlands at Harbor Springs is seeking dedicated individuals for the role of Front Desk Supervisor. In this pivotal position, you will oversee the daily operations of the front office, ensuring exceptional service and addressing any issues that may arise from guest inquiries, reservations, and room assignments. This is a full-time,...

  • Front Office Representative

    2 weeks ago

    Charlotte, North Carolina, United States Grand Bohemian Charlotte Full time

    Job SummaryThe Grand Bohemian Charlotte is seeking a highly skilled and customer-focused Front Office Agent to join our team. As a Front Office Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless arrival and departure experience, and responding efficiently to guest requests.Key ResponsibilitiesGuest...

  • Front Desk Manager

    2 weeks ago

    Harbor Springs, United States The Highlands at Harbor Springs Full time

    Job SummaryThe Highlands at Harbor Springs is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for overseeing the front office operations of the resort, ensuring exceptional guest service, and resolving any issues that may arise.Key ResponsibilitiesFront Office Operations:...

  • Front Desk Operations Manager

    3 days ago

    Harbor Springs, United States The Highlands at Harbor Springs Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Assistant Manager to join our team at The Highlands at Harbor Springs. As a key member of our Front Desk team, you will be responsible for ensuring exceptional guest service, maintaining high standards of front office operations, and providing leadership and guidance to our front desk...

  • Technology Project Manager

    3 weeks ago

    Charlotte, North Carolina, United States JS Consulting Full time

    Job DescriptionJob Title: Technology Project Manager - Front Office ExpertJob Summary:We are seeking a highly experienced Technology Project Manager to lead our Front Office Technology Project Management Team in the Global Markets Group.Key Responsibilities:Lead new projects from inception through production go live, managing the project lifecycle across...

  • Technology Project Manager

    3 weeks ago

    Charlotte, United States JS Consulting Full time

    Job DescriptionJob DescriptionJob Title: Project Manager (front office w/SPM) Location: NYC, NY/Charlotte, NC/Jersey City, NJDuration: 12+ Months Contract Interview: Webex Job Description-NOTE: A Technology Project Manager with Front Office and SPM refers to a project management professional specializing in technology-related projects within the Front Office...

  • Front Office Representative

    2 weeks ago

    Charlotte, North Carolina, United States Grand Bohemian Charlotte Full time

    Job SummaryThe Grand Bohemian Charlotte is seeking a highly skilled and customer-focused Front Office Agent to join our team. As a Front Office Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless arrival and departure experience, and responding efficiently to guest requests.Key ResponsibilitiesGuest...

Assistant Front Office Manager

3 months ago

Charlotte Harbor, United States Sunseeker Resorts Full time

**_Sunseeker Resort Charlotte Harbor is currently searching for an Assistant Front Office Manager_**

Located on the water in Port Charlotte, Sunseeker Resort Charlotte Harbor brings breezy Florida resort life within easy reach. Here, awe-inspiring accommodations and guest service excellence are the norm. From floor-to-ceiling windows to at-your-fingertips technology, Sunseeker hotel rooms offer style and substance beyond expectation.

The Assistant Front Office Manager oversees the daily operations of all Front office related areas including but not limited to front office, guest arrival and departure, call center, reservations, and more to ensure that standards and strategic objectives are being upheld. This leader will play a vital role in guest satisfaction, revenue management, team engagement and training. (this position will be a flex shift schedule and require some overnight shifts each week)

All duties are performed in accordance with department and Sunseeker Resorts policies, practices, and procedures.

**Job Duties**
- Assist with the operational functions within the department consistent with the strategic plan and vision for the department, the division, and the property.
- Assist with monitoring the daily operations and consistently support Front Office team members in their knowledge of how to execute Standard Luxury Service Expectations and Standard Operating Procedures. Assist with managing the delivery and measurement of guest service within the Front Office consistent with Sunseeker Resorts’ core service standards and brand attributes.
- Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction, quality hiring, and training.
- Consistently promote the importance of team-oriented philosophies and working as an exemplary example of operating as a team with the highest expectations of oneself and the mission of producing seamless operations and luxury level service and product.
- Maintain effective communications with all hotels operational departments to effectively resolve situations impacting guest service or malfunctions of departmental equipment. Thoroughly record all Incident Reports, Guest Services reports, VIP reports, and maintain Shift Notes.
- Supervise the service levels of the Front Office Team Members. Make recommendations necessary for any operational procedures, or service philosophy adjustments.
- Possess complete comprehension of iHotelier, Internet, Extranet, and wholesale forecasting.
- Possess complete comprehension of Sunseeker Resorts’ Property Management System (PMS), Maestro. Understand, and be able to effectively communicate, how the interfaces between the PMS and the various Point of Sale (POS) system’s work.
- Ensure guest complaint resolution procedures are implemented within the view of the property’s philosophy and service.
- Complete and review employee work schedules and work closely with Front office management to balance employee needs with work demands.
- Respond to emergency situations, accordingly. Respond to any Security related incidents.
- Perform all duties as deemed necessary for the success of the department.
- Coordinate hotel related projects with Housekeeping and Engineering to ensure rooms are placed out of service for labor to be completed.
- Maintain guest arrival/departure lines and the overall appearance of the lobby to provide a proper welcome statement to guests.
- Complete all payroll related functions within payroll accounting system checking employee swipes and issuing payment for up-sell commissions.
- Manage the Front Desk operations through manual processes as needed during any system downtime.
- Exercise discretion and independent judgment when evaluating new programs, new services and new ideas
- Stay abreast of property goals in order to create, support and present departmental goals to executive leadership
- Continue to learn and be on the forefront of new technology for the hotel industry
- Create ways to further enrich the guest experience by continuously reviewing, implementing and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards
- Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience
- Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction
- Develop collaborative relationships and synergy with all support departments such as Convention Sales & Services, Facilities, Security, Front Services, Front Office, F&B, Golf Course and Executive Offices
- Foster a management team that possesses and delivers on key strategies of guest service, employee relations, team cooperation, financial responsibility and asset management
- Ensure all accounting, payroll and employee relations matte