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Front Office Representative

2 months ago

Charlotte, North Carolina, United States Grand Bohemian Charlotte Full time
Job Summary

The Grand Bohemian Charlotte is seeking a highly skilled and customer-focused Front Office Agent to join our team. As a Front Office Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless arrival and departure experience, and responding efficiently to guest requests.

Key Responsibilities
  • Guest Interaction: Greet and interact with internal and external guests in a genuinely warm and friendly manner, using professional and company-standard nomenclature.
  • Front Desk Operations: Process check-ins, check-outs, and room assignments, coordinate with Housekeeping to track readiness of rooms for check-in, and post guest charges and payments.
  • Communication: Communicate parking procedures to guests and visitors, dispatch bell/valet attendants as needed, and respond promptly to questions, concerns, and special requests.
  • Problem-Solving: Solve problems proficiently, demonstrate effective sales techniques to upsell rooms, amenities, and products, and maintain a neat and organized work area.
  • Knowledge and Compliance: Maintain complete knowledge in the use of all office equipment, property management systems, and access according to specifications, and comply with company policies and procedures.
Requirements
  • Education: Bachelor's degree in Business or related training equivalent.
  • Experience: 1+ year of relevant work experience in a similar scope and title.
  • Skills: Strong written, verbal, and interpersonal skills, comprehensive knowledge of office equipment and property management systems, and ability to perform all tasks at the front desk.
Working Environment
  • Physical Demands: While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, stand, stoop, bend, and crouch up to 8 hours daily.
  • Work Schedule: Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.
Equal Employment Opportunity

The Grand Bohemian Charlotte is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.