Front Office Operations Manager

5 days ago


Charlotte, North Carolina, United States Hilton Charlotte Uptown Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Operations Manager to join our team at Hilton Charlotte Uptown. As a key member of our Front Office team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.

Key Responsibilities
  • Customer Service: Create memorable and friendly experiences for all guests, clients, and team members.
  • Team Management: Coach and train Front Office team members to achieve success and deliver Hilton Brand standards.
  • Operations: Ensure accurate completion of transactions and reports as needed, and communicate effectively with other hotel departments.
  • Problem Solving: Demonstrate strong problem-solving skills to resolve guest issues and concerns.
Requirements
  • Minimum of 1 year experience in a 200 room or more full-service hotel in a Front Office department.
  • At least 1 year supervisory experience within a hotel.
  • OnQ experience highly preferred.
Benefits
  • GO Hilton Travel Discount Worldwide.
  • Health Insurance including: Medical, Dental, Vision, and other supplemental coverage.
  • Scholarship and Tuition Reimbursement Program.
  • 401k with Company match.
  • Discounted CATS Bus/Lynx Light Rail Passes.
  • Complimentary uniforms and Shoes for Crews options.


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