Assistant Front Desk Manager

4 weeks ago

Harbor Springs, United States The Highlands at Harbor Springs Full time

Overview:

The Highlands Front Desk Assistant Manager assists The Highlands Front Desk Manager in maintaining and improving Front Desk operations and fulfills the manager role when the manager is absent. They will be ensuring all Team Members are attentive, friendly, and efficient by providing all guests with quality service throughout their stay while maximizing room revenue and occupancy. This will include, but is not limited to training, supervising, assisting, and guest recovery. Individuals will be required to work all shifts including nights, weekends, and holidays.

Some perks of working for The Highlands include:

A free Golf Pass and Ski Pass for both you and your family
40% off at the various Boyne Restaurants
Discounts at other Boyne Resorts such as 30% Spa treatments at the Inn at Bay Harbor and Boyne Mountain
Free Passes to Avalanche Bay Water Park at Boyne Mountain
Discounts on lodging for Friends and Family
Team Member Child Care
Tuition Reimbursement
Seasonal Team Member Health Insurance
Service and Loyalty Bonus Program up to 5% of gross wages per season

Visit our website for all of our amazing perks, view testimonials, and more The Highlands Employment

Our Core Values: LEAD by Serving
At Boyne Resorts, we know that great Leadership can be the difference between a good and a great work experience. Our core values guide us daily to create lasting memories for every guest.

Long-Term Thinking
Excellence in Execution
Attitude is Everything
Develop Great People

Responsibilities:

Monitor team members and observe performances to ensure adherence to resort standards and established operating procedures

Oversee and participate in the prompt and courteous check-in and checkout of guests

Proactive problem-solving pertaining to guest accommodations and rates

Train and ensure all team members meet expectations and provide excellent guest service

Resolve and take appropriate action on any Owner/Guest complaint or problem in a friendly, timely manner.

Inspect and maintain the appearance of the front office areas

Cooperate with other department managers to ensure efficient and effective operations and coordination of activities

Become familiar with BOYNEs accommodations, meeting facilities, resort services, common areas, and furnishings.

Conducting Behavior that aligns with companies Core Values (LEAD)

Additional responsibilities as assigned by your manager

Qualifications:

Preferred supervisory and front desk experience

Must be at least 18 years of age.

You achieved a high school diploma or equivalent, are comfortable handling payment transactions.

Must be willing to work nights, weekends and holidays.

Previous point of sale software experience, and familiarity with Microsoft Office required.

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