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Customer Support

3 months ago

Buffalo Grove, United States Tekgroup Full time

Like a CSR (Customer Service Representative) I, a CSR II provides the same core customer service support to the organization by responding to customer inquiries about product, price and lead time; accepts, verifies, enters and confirms customer orders; may process warranty and/or return orders and related reimbursements.
- Receives, processes and verifies the accuracy of orders from customers utilizing VBI’s Oracle system and customer purchase orders.
- Knowledgeable and able to process Commercial, International and Transit & Bus/Relay orders.
- Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem and most appropriate solution; following up to ensure resolution.
- Ensures and provides quality service to both internal and external customers.
- Must have Oracle Experience.

**Job Types**: Full-time, Contract

Pay: $21.00 - $22.50 per hour

Work setting:

- In-person

**Experience**:

- Oracle: 3 years (preferred)
- enters customer orders; may process warranty/ return orders: 5 years (preferred)
- Customer Service: 5 years (preferred)

Work Location: In person