Customer Support Specialist
2 weeks ago
Watson's Candies Inc. is seeking a dedicated Customer Service and Shipping Associate to enhance our catalog and online operations. This role is essential for ensuring customer satisfaction and efficient order processing.
Position Type: Full-time Seasonal
Working Hours: 8:30 AM - 4:30 PM with opportunities for overtime and weekend shifts.
The ideal candidate will demonstrate a positive demeanor while delivering outstanding customer service, managing incoming calls, and accurately entering customer orders. Reliability and self-motivation are crucial as this position experiences high demand during peak periods.
This role involves the critical tasks of picking, packing, and shipping products for both online and phone orders across the United States.
Physical Requirements: Candidates must be able to remain on their feet for the duration of their shift. Strong organizational and computer skills are vital in this fast-paced, multi-tasking environment.
Key Responsibilities:
- Efficiently packing products for shipment
- Handling phone inquiries and processing orders using the Shopify platform
- Managing order processing and preparing items for shipping
- Utilizing cloud-based shipping software for logistics
- Coordinating with shipping carriers for pick-up schedules
Qualifications:
Entry-level position; no prior experience required.
Preferred Skills:
- Attention to detail with the ability to work quickly and accurately
- Team-oriented mindset, especially during busy periods
- Self-motivated and dependable
- Friendly and approachable demeanor
- Physically capable of lifting and moving boxes weighing up to 30 lbs.
- Basic computer proficiency with an understanding of application software
- Availability to work some weekends during peak seasons
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