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Customer Support Specialist II

2 months ago

Buffalo, New York, United States Pilot Freight Service Full time

Customer Support Specialist II

Job Category: Stations-Northeast

Requisition Number: CUSTO004243

Job Overview

The Customer Support Specialist II plays a vital role in delivering exceptional service to all clients. This position involves handling incoming communications and resolving various inquiries.

Key Responsibilities

  • Respond to incoming communications and ensure outstanding service to all clients.
  • Manage and address customer inquiries received via electronic mail.
  • Initiate outbound calls to follow up on shipment progress, resolve concerns, and keep clients informed.
  • Monitor, trace, and update shipment information as needed.
  • Provide assistance and support to Pilot stations and cartage agents.
  • Become proficient in external customer applications.
  • Adhere to established procedures and guidelines for NCS accounts, and communicate any necessary adjustments to management.
  • Carry out additional tasks as assigned.

Required Skills and Competencies

  • Strong verbal and written communication skills, coupled with effective problem-solving abilities.
  • Technological proficiency, particularly with online tools and resources.
  • High energy levels with the capability to manage multiple tasks simultaneously.
  • Exceptional organizational skills with a focus on detail.

Education

High School diploma or equivalent.

Experience

A minimum of 2 years in a customer service role.

Preferred Skills

  • Multi-tasking: Intermediate
  • Adaptability: Intermediate

Equal Opportunity Employer

Pilot Freight Service is committed to providing equal employment opportunities to all individuals, including protected veterans and individuals with disabilities. The company prohibits discrimination against employees or applicants based on their inquiries or discussions regarding compensation.