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Office Administrator

4 months ago

Mesa, United States JDL Refrigeration Full time

**Customer Service Specialist / HVAC Service Dispatcher at JDL Refrigeration**

At JDL Refrigeration, we function as a close-knit family, with a strong emphasis on open communication and a collective commitment to excellence in service. As our company progresses and grows, we're on the lookout for a Customer Service Specialist / HVAC Service Dispatcher who not only shares our core values but is also technologically savvy, proficient in QuickBooks, and eager to learn and master our service software, Housecall Pro. If you're looking for a position where your efforts are genuinely appreciated and If you're someone who finds fulfillment in solving problems and delivering outstanding service, this role might be perfect for you.

**Position Summary**:
This position is at the core of our operations, its perfect for someone who thrives in a fast-paced environment, loves problem-solving, and is passionate about providing exceptional customer service. Acting as the first point of contact for our customers, you’ll play an instrumental role in upholding our standard of excellence in customer service while ensuring our technical team is dispatched efficiently and effectively. This role goes beyond the typical call center duties, requiring a proactive approach to office administration that directly enhances our service efficiency and customer satisfaction.

**You’re Probably a Match If You Have**:

- A solid background in office administration, equipped with the organizational skills to manage multiple tasks and priorities.
- Someone who values teamwork and open communication, capable of receiving and providing feedback constructively.
- You have previous experience in OSHA certification, or have the ability to lead efforts in the acquisition and maintenance of OSHA certification for our staff. **_This is a huge BONUS but not required.**_
- _HVAC industry knowledge_ _is a bonus but not required._
- A knack for technology, including proficiency with computers and QuickBooks.
- A customer-first attitude
- Outstanding communication skills, both written and verbal, and the ability to juggle multiple tasks efficiently.
- A proactive problem-solver, always ready to address and resolve issues as they arise.
- Capable of engaging effectively with both customers and team members.
- A high school diploma (or equivalent), authorization to work in the U.S., and a desire to grow and succeed with us.

**Key Responsibilities**:

- Embrace a variety of duties, including PO management, material ordering, and ensuring smooth service delivery.
- Serve as a pivotal administrative support, handling a range of office duties from managing records to coordinating with different departments for service excellence.
- Play a significant role in our commitment to safety and compliance by assisting in obtaining and maintaining OSHA certification for our staff. (Not required but a BIG PLUS)
- Engage in continuous learning, particularly with our service program, Housecall Pro, for daily operations
- Work closely with our service team, manage service schedules with precision, ensuring that appointments are set, confirmed, and followed up on, providing a seamless experience for customers and technicians alike.
- Conduct outbound calls to fill our schedule for the techs
- Engage with customers over the phone, providing fast, friendly, and fun service.
- Provide exceptional customer service, managing both inbound and outbound calls with efficiency and a positive demeanor.
- Following up after service work to assure our customers had a good experience.
- Proactively address and deescalate any customer concerns, providing solutions that reflect our commitment to customer satisfaction.

**Why JDL Refrigeration?**
- Joining JDL means becoming part of a family that cares deeply about the well-being of its members. We foster a supportive environment where everyone has a voice, and we celebrate our successes together—whether that's through office BBQs, shared treats, or lunch outings. We stand firmly against workplace bullying, embracing our shared values to create a welcoming and inclusive workplace.

**Compensation**:

- $19 - $25 per hour based off experence
- A percentage bonus from every repair completed by our technicians. We are committed to creating a win-win environment where collaboration and mutual success are at the heart of our workplace.

**Work Schedule**:

- A full-time role with a consistent schedule of 40 hours per week, from 7 am to 3 pm, allowing you to enjoy your afternoons.

**Benefits**:

- Comprehensive package including dental, health, and vision insurance, paid time off, and a supportive management team committed to your success and growth.

**Professional Development**:

- Opportunities for further training, particularly in areas crucial to our operations such as OSHA certification.
- Ready to Join Our Family? If this sounds like your kind of place, and you’re ready to contribute to a team that values your voice and well-being,