Administrative Office Specialist

2 weeks ago


Mesa, Arizona, United States Cogent Infotech Corporation Full time
Job Overview

The Administrative Office Specialist at Cogent Infotech Corporation plays a crucial role in managing and processing various administrative tasks. This position is essential for ensuring the smooth operation of our office environment, particularly in handling tolls and violations for our rental and fleet clients.

Key Responsibilities:
  • Document Management: Organize, investigate, and process a variety of paperwork, including court documents, bankruptcy notices, and returned checks.
  • Toll and Violation Research: Utilize iFACS to assess tolls and violations for clients, determining resolution statuses such as payments, disputes, and refunds.
  • Quality Assurance: Conduct reviews and audits of processes, providing constructive feedback to team members in a professional manner.
  • Documentation Maintenance: Keep process documentation up to date and track progress effectively.
  • Communication: Maintain clear and effective communication with both internal teams and external clients.
  • Project Assistance: Support leadership with special projects as required.
Qualifications:
  • High School Diploma or equivalent.
  • Experience in an office setting with administrative responsibilities, including mail processing, auditing, and data entry.
  • Proficient in Microsoft Word and Excel.
  • Ability to operate office equipment such as computers, copiers, and scanners.
  • Skilled in navigating internet-based systems.
  • Detail-oriented with a strong focus on quality.
  • Adept at problem-solving with analytical skills.
  • Excellent written and verbal communication abilities.
  • Strong commitment to assisting others and providing exceptional service.
  • Capable of identifying issues and escalating them to the appropriate personnel.
About Cogent Infotech Corporation:

At Cogent, we are committed to advancing our expertise and setting new benchmarks in the industry. We continuously refine our processes and expand our services to meet the dynamic needs of various sectors, delivering innovative and comprehensive solutions.



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