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Lead Service Specialist

3 months ago

Sylmar, United States Fitness 19 Full time

**About the Job**:
Our Lead Service Specialists do it all During your shift, you will be working with your Club Manager and other Lead Service Specialists to assist customers (guests) with joining the gym, helping current members with memberships issues, showing a “happy to help” attitude when members and guests have questions or concerns, and teaming up with the Service Specialist Team to ensure great service and the cleanest gym ever

Your main objective each day will be to connect with customers through our CRM (customer relationship Management system), provide tours of the gym to potential members and present all membership and personal training options. You will work as a team to reach club goals in various joining metrics and learn how to become an effective sales person (not that pushy cars salesperson you always hear about) but a true professional that is happy to help, encouraging, and eager to guide our customers to choosing a healthier lifestyle.

**Knowledge, Skills & Abilities**:

- Experience with customer service preferred.
- Ability to operate a computer.
- A passion for health and fitness.
- Must be able to communicate effectively in person and over the phone.
- Optimistic and outgoing.
- Very organized.
- Good listener.

**Certifications/Education Level**:

- High School Diploma or GED preferred, but not required.
- Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification (within 60 days of employment).

**Work Environment**:

- Be a 5 Points of Staff Focus ninja
- Some light lifting may be required (up to 50lbs).
- Standing for prolonged periods of time.
- Ability to work a varied schedule to support the needs of your Fitness 19 team.
- Support our Service Specialist Team when needed.

**Work Remotely**:

- No.

**Job Types**:Full-time, Part-time.

**Salary**: From $16.78 per hour.

**Benefits**:

- 401(k).
- Employee discount.

**Schedule**:

- Monday to Friday.
- Weekends as needed.

**COVID-19 considerations**:

- All customers and team members must wear masks while working out in accordance with county guidelines.

**Application Question(s)**:

- Weekend shifts.

**Education**:

- High school or equivalent (preferred).

**Shift availability**:

- Day Shift (preferred).
- Night Shift (preferred).

**Work Location**:In person.

**About Fitness 19**

Our mission is to help build healthy bodies, lives, families and communities through fitness. We love helping others improve their health, both physically and mentally, and have fun doing it Our ultimate goal is to help improve the lives of our members through our passion and focus on health and fitness. A GYM BUILT FOR YOU Whether you’ve never stepped foot into a gym, or you’re a seasoned pro, Fitness 19 has the gym, amenities, services and friendly staff to help you reach your goals. Fitness 19 is a gym built for you. Whether your goal is to lose weight, gain weight, lift 500lbs, run a 5k, just work out a little more frequently, or to take time for a little “Me Time” to sit on the hydromassage chairs and not think about work/life/kids for 10 minutes, Fitness 19 can help you get there. Working out at Fitness 19 is about “doing you”... doing what’s best for YOU and focusing on improving your quality of life. If that means more workouts, personal training sessions and dedicating yourself to a fitness goal, GREAT. If that means more hydro massage, red light therapy and relaxing stretching sessions, GREAT. We got you We know that the goals of one member may be completely different than the goals of another member. But no matter what, we offer personal training programs, classes, equipment and amenities to help everyone that walks through our front doors. Over 40 locations in California.

**About Fitness 19**:
Our mission is to help build healthy bodies, lives, families and communities through fitness. We love helping others improve their health, both physically and mentally, and have fun doing it Our ultimate goal is to help improve the lives of our members through our passion and focus on health and fitness.A GYM BUILT FOR YOUWhether you’ve never stepped foot into a gym, or you’re a seasoned pro, Fitness 19 has the gym, amenities, services and friendly staff to help you reach your goals. Fitness 19 is a gym built for you. Whether your goal is to lose weight, gain weight, lift 500lbs, run a 5k, just work out a little more frequently, or to take time for a little “Me Time” to sit on the hydromassage chairs and not think about work/life/kids for 10 minutes, Fitness 19 can help you get there.Working out at Fitness 19 is about “doing you”... doing what’s best for YOU and focusing on improving your quality of life. If that means more workouts, personal training sessions and dedicating yourself to a fitness goal, GREAT. If that means more hydro massage, red light therapy and relaxing stretching sessions, GREAT. We got you We know that the goals of one member may be completely