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Installation Manager

4 months ago

Manchester, United States United Home Experts, Inc Full time

If you have a high capacity for fast paced problem solving, serving customers, and have no interest in spending your days behind a desk; read on

**Company Vehicle, Gas Card & Phone + Paid Training + Competitive Salary + Bonuses + Awards Trip + Ethically Driven Team**

A UHE Install Manager provides frontline customer service and management of dozens of residential renovation projects on a weekly basis with the backing of a collaborative and supportive administrative team

**About You**:

- Driven / Operates With Urgency
- Customer Focused
- Past Success In A Fast Paced, Mobile Environment

**What Success In This Role Looks Like**
- After a 3 weeks of full time paid training, be tested and ready to supervise professional installations on customer's homes and satisfy customer concerns
- Within Six Months, have 3 to 5 job sites active each day across a regional radius with project lifespans averaging 1 to 14 days
- Maintain a Customer Satisfaction Rating of 8.5 or higher
- Supervise the production of $3M to $4M in Residential Home Improvement Projects over the course of your first year

**Specific Skills, Traits, Competencies**
- Experience being responsible for or managing people and activities occurring at different geographic locations
- Customer Experience and Service
- Self Organized
- Motivated by the opportunity to engage in active problem solving
- Ability to flourish independently with a desire to feel part of a team
- Enjoy spending your days behind the wheel with a clean driving record
- Communication skills in person & on the phone
- Sound judgement
- Resilience & Positive Attitude
- Enjoy learning

**Responsibilities**
- Ensure projects are completed to customer satisfaction, on time, and on budget
- Maintain daily records and schedules, effectively operating as the bridge between field and office
- Operate independently to execute scopes and projects, leveraging the resource of the team when needed
- Independently schedule and manage your time daily to meet with each active customer & crew, prepare for upcoming jobs, and execute in the moment problem solving
- Process payment approvals for labor & materials within UHE systems
- Adhere to local regulations including maintenance of building permit per job & safety expectations
- Guide customers through required decisions involving scope adjustments mid-project
- Attend ongoing Continuing Education programs - Always Be Learning & Improving

**Core Values**
- Be Positive, Energetic & Fun
- Tell The Truth & Keep Your Word
- Creatively Find Solutions
- Know Your Stuff (Always Learning & Improving)
- Act With Urgency To Meet Customer Needs
- This Management Career Opportunity includes:_
- Company Vehicle & Gas Card
- Company Phone
- Generous Bonuses
- Recognition, awards, and trips
- A full suite of benefits
- A matching retirement program
- Training and mentoring
- Ability to see real, tangible results from your efforts and be rewarded on those successes

**UHE provides training on the technical aspects of the role for an individual with the desire to learn and the right set of people skills; someone who can not just survive, but thrive off of embracing and overcoming people based challenges on an ongoing basis**

**Experience**:

- Customer service: 2+ years (required)
- Driver's License (required)
- Small Team Management: 2+ years (preferred)
- Residential Construction / Remodeling / Carpentry: 2+ years (preferred)

Work Location: On the road with periodic office visits