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Salon Operations Coordinator

3 months ago

Cambridge, United States Lola Hair Studio Full time

**Join Our Team at Lola Hair Studio: A Pathway to Leadership**

Are you an adept leader with a proficiency in orchestrating both team dynamics and beauty management, aspiring for a role that transcends conventional job expectations? Lola Hair Studio presents a distinguished career prospect, extending far beyond routine management tasks. We are in search of an individual who not only thrives in cultivating outstanding client engagements and maintaining operational superiority but is also prepared to evolve alongside our company, with a potential pathway to ascend into the Operations Manager position.

**Who We Are**:
Lola Hair Studio isn't just a salon; it's an experience. We are a prestigious white-glove hair salon renowned for our artistic hair design, exceptional environment, and top-tier customer service. Our mission is to empower our team to reach their financial and personal best, offering pathways to six-figure incomes and harmonious work-life balance. Situated at the heart of our community, we're not just a salon - we're a destination for luxurious, personalized hair care.

**Our Culture**:
At Lola Hair Studio, our culture is rooted in:
**Happiness**: Cultivating joy and positivity for an uplifting atmosphere.

**Growth Mindset**: Embracing continuous learning and seeing challenges as growth opportunities.

**Brave Leadership**: Empowering every team member to lead and make impactful changes.

**Generosity**: Giving back to our community and fostering a culture of kindness.

**Life Harmony**: Promoting a balance between professional growth and personal well-being.

**Your Role**:
As our Salon Coordinator, you're the heartbeat of our operations. You will:
**Elevate Team Performance**: Guide and nurture our team, fostering an environment where everyone can thrive and grow.
- Team Development - work with Education Director to help team reach goals
- Create and Facilitate Staff Meetings
- Manage team huddles and improve salon communication

**Boost Salon Growth**:Drive improvement in service and retail sales, productivity, and client retention.
- Elevate Team Service and Retail Sales
- KPI performance including productivity, new and repeat retention, pre-booking and time standards
- Assist CEO with budgeting, reducing expenses

**Streamline Operations**:Ensure daily operations are being followed and improved
- Oversee salon cleanliness and safety
- Oversee/Support Guest Care Team
- Create, document and communicate systems

**Lead with Excellence**: Work alongside leadership tea to constantly enhance salon operations and team empowerment
- Attend all leadership education on and off-site where applicable
- Lead weekly leadership meetings
- Role model for the team

**Hiring and Recruiting**
- Assist and work with CEO to hire and recruit new employees
- Manage Job Postings, Job Descriptions and Leads to ensure current

**Who You Are**:
You have 3+ years in guest services or hospitality and salon/spa administration.

A natural leader who excels in customer service and team development.

Fashion-forward, motivated, and a multitasker.

Committed to beauty and excellence with a 'no excuses' attitude.

Available for flexible scheduling, including evenings and three Saturdays a month.

**What We Offer**:

- A starting salary of $60K/year plus performance-based quarterly bonuses.
- Quarterly wellness bonuses and professional development opportunities.
- Career advancement support, leadership training, and flexible scheduling.
- Aflac insurance options.
- Complimentary hair services to keep you looking your best:
This is your chance to be a part of Lola Hair Studio's expansion and future success. It's about making a lasting impact on our brand and community, leading dynamic teams, and shaping the future of the beauty industry.

**Job Types**: Full-time, Contract

Pay: $60,000.00 - $70,000.00 per year

**Benefits**:

- Employee discount
- Paid time off

Experience level:

- 4 years

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Application Question(s):

- Our team is our biggest asset and they deserve the best. Please give us a summary about your passion and experience for team development and operational excellence.

**Experience**:

- Hospitality: 3 years (preferred)

Work Location: In person