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Scheduling Coordinator

4 months ago

Reading, United States Kistler O'Brien Fire Protection Full time

**Who We Are**

Kistler O’Brien Fire Protection is a leader in the commercial fire protection industry and has grown into a regional life safety partner of choice during its nearly 90 years of operation Our team of 200 plus associates works daily knowing that they are part of something bigger, working to protect the people and property of our customers. Our employment opportunities are not just jobs but an avenue to make a difference in our communities.

If you are passionate about making a daily impact, Kistler O’Brien is the right place for you Even with little or no experience, you can succeed and prosper with our organization’s robust training program that can help you earn industry certifications, on-the-job education, and career-advancing knowledge. As a member of the KOB family, you can grow into a successful career in the fire protection business.

Our organization is growing and seeking great individuals to help provide exemplary service to our customers across the tri-state area. With regional offices in Bethlehem, Reading, and Paoli, Pennsylvania, we have employment opportunities that are local to you and ready to be filled immediately. Start a new career path today with a family-oriented, growing company, and help us advance life safety in the workplace

**Position Description**:
We are a growing fire protection company in need of a Scheduler/Dispatcher for our Alarm department. You are responsible for managing multiple field service technician's weekly schedules to report to our customer's needs. Position consists of daily communication on telephone/mobile phone, computer use, and utilizing a scheduling platform daily for our felid technicians.

**Responsibilities/Duties**:

- Schedule our field service technicians for commercial customers service appointments.
- Communicate daily with service technicians supporting on route schedule.
- Adjust service technicians' route when necessary to meet the customer's needs.
- Completes and manages service technicians daily run sheets.
- Creates work orders for new and existing customers.

**Qualifications/Skills**:

- Professional and courteous phone manner.
- Ability to cope with change, met deadlines, and make decisions in a timely manner.
- Strong communication and customer service skills.
- Ability to multi-task and build positive professional relationships with customers.
- Ability to problem-solve and find effective solutions.
- Ability to prioritize tasks and manage time effectively and efficient.

Hours are Monday - Friday - 7:30-4:30pm. Experience is a plus.

**Benefits**:

- Medical, Dental, Vision
- Life Insurance
- Short -term and Long-term Disability
- Paid holidays and vacation
- 401K with company match

**Salary**: $18.00 - $22.00 per hour

Schedule:

- 8-hour shift
- Day shift
- Full-time

Work Location: One location

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