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Staffing Coordinator

2 months ago

Reading, Pennsylvania, United States DNA Full time
Job Summary

We are seeking a highly skilled Staffing Coordinator to join our team. The successful candidate will be responsible for establishing and maintaining relationships with caregivers and clients, pursuing and extracting scheduling needs, and aligning caregivers with open scheduling needs via our True Helix Mobile Application.

Key Responsibilities
  • Client Outreach: Make 50 outbound phone calls to caregivers per day to determine scheduling availability, confirm requested scheduling needs, and assist in troubleshooting issues and questions with the True Helix Mobile Application.
  • Scheduling and Coordination: Schedule and confirm a minimum of 600 billable hours per week through the Self Scheduling feature of the True Helix Mobile Application.
  • Caregiver Management: Require and ensure caregivers access and use the True Helix Mobile Application for credentialing and self-scheduling purposes.
  • Call-Log Management: Maintain accurate call-logs and journal notes in True Helix Web Application.
  • Escalation and Support: Escalate high-level client and caregiver concerns to Manager timely.
  • Marketing and Advertising: Partner with the Marketing Dept and Manager to identify advertising needs that align with department budget, client location, and caregiver hiring needs.
Requirements
  • Customer Service Skills: Provide exceptional customer service to caregivers and clients.
  • Communication Skills: Possess excellent written and oral communication skills.
  • Technical Skills: General knowledge and capability to operate office equipment.
  • Availability: Maintain availability to be scheduled for Off Duty Waiting Time shifts outside of normally scheduled work hours.
Work Environment

Generally, works in an office environment but may occasionally be required to perform job duties outside of the typical office setting if specified by the Executive Team.