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Operations Coordinator/Scheduler

2 months ago

Reading, United States SAH, Inc. Full time
Job DescriptionJob DescriptionDescription:

Join Our Dynamic Team at SAH, Inc.

Who We Are:

SAH, Inc., is a proud sister company of Berkshire Systems Group, Inc.. We are passionate about delivering cutting-edge fire safety and security solutions to both commercial and residential clients. With a legacy of excellence and a drive to stay at the forefront of the industry, we’re excited to expand our team and bring on board individuals who share our commitment to quality and innovation.


If you’re ready to take your career to the next level and be part of a company that’s dedicated to making a difference, we want to hear from you Apply today and help us continue to lead the way in fire safety and security solutions.


Who You Are:

We're looking for an enthusiastic and detail-oriented Operations Coordinator/Scheduler to join our office in Shillington, PA. If you thrive in a fast-paced environment, love coordinating schedules, and enjoy making a positive impact on customers, this role is perfect for you. Here’s a summary of the key responsibilities and requirements:


What You'll Be Doing:

  • Service Request Handling: You’ll be the first point of contact for customers, answering calls related to Fire & Security protection systems and ensuring their service requests are scheduled promptly.
  • Scheduling of Technicians: You’ll be the mastermind behind our scheduling, ensuring technicians are efficiently dispatched for installations, inspections, and service calls.
  • Logistics Management: Keep our operations running smoothly by processing equipment repairs and replacements, and coordinating shipping to and from technicians.
  • Customer Support: Provide top-tier support by answering service-related questions and scheduling services with our valued customers.
  • Administrative Duties: From preparing job packs for installers to maintaining procedure manuals, your organizational skills will be key to our success.
  • Collaboration: You’ll work closely with our sister company to share technical staff and coordinate with the administrative team for billing and follow-up questions.
  • Use of Software: Leverage FieldHub to manage and update customer information, ensuring all details are accurate and up-to-date.

Key Attributes:

  • Team Player: Ability to work well within a team-oriented environment.
  • Detail-Oriented: Strong organizational skills to maintain schedules and manage customer information.
  • Adaptability: Ability to handle multiple tasks and coordinate effectively with various teams and customers.
Requirements:

What Your Bring:

  • High school diploma or GED equivalent.
  • 2+ years of experience in a scheduling role, preferably supporting field service teams.
  • Proficiency with MS Office (Word, Excel).
  • Strong customer service and communication skills.
Preferred Qualifications:
  • Certificate in Administrative Office Specialist or an Associate degree in Business Management.
  • 2+ years of experience using an ERP system (experience with FieldHub is a plus).

What We Offer:

  • Competitive starting wages
  • Paid Time Off in the first year (Amount will be prorated during the first year, dependent upon on start date)
  • Holiday pay starting on day one
  • Group Medical Insurance with two plan options
  • Dental Insurance with two plan options
  • Vision Insurance
  • Retirement plan with company match
  • Wellness Program
  • Paid Community Service Opportunities (Meals on Wheels, Blood Drives, Food Banks)
  • Company-paid Life, Short-Term Disability, and Long-Term Disability Insurance

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At SAH, Inc., we are committed to our Behavioral Standards which provides an environment of mutual respect and is the basis for providing equal employment opportunities available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by municipal/state/federal law. SAH, Inc. celebrates and supports the diversity among our teammates and believes it contributes to our success as a company.