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Vendor Relations Specialist

3 months ago

Burlington, United States Burlington Stores Full time

**LOCATION** 2006 Route 130 North Burlington NJ US 08016

**Overview**

If you want an exciting job with one of the largest off-price retailers in the nation, join Burlington Stores, Inc. team as a Vendor Relations Specialist

**Position Summary**: Support vendors by processing requests for assistance and facilitating solutions. Report on daily incident counts and aging metrics, host vendor calls for onboarding and EDI training and validate compliance chargeback issues.

**Duties and Responsibilities**:
Vendor Support
- Communicate with vendors on payment status, compliance issues and shipping requirements.
- Bring escalated issues to Supervisor and recommend solutions.
- Host introductory calls with vendors and train vendors on EDI platform usage.
- Review compliance chargebacks and validate.
- Contact vendors for ordering tickets on upcoming POs.
- Additional projects and duties as assigned.

Cross-Functional Support
- Advise buying office of vendor issues and get direction on next steps.
- Liaise with Accounts Payable team on payment status, shortage research and dispute approvals, etc.
- Coordinate with other cross-functional departments to address vendor issues.

Reporting
- Track and report on open vendor incidents and publish internal report daily; publish weekly recap for senior leadership.
- Create and send weekly reports for chargebacks, import chargebacks, etc.

Training
- Create and maintain standard operating procedures for all vendor relations work processes.
- Prepare presentation materials on new initiatives and updated work processes; present training sessions to the team.

**Education**: High School diploma or above

**Experience**: 2-5 years of customer service experience preferred.

**Skills and Abilities**:

- Excellent written and verbal communication skills
- Time management
- Attention to detail
- Strong proficiency with MS Office suite (Outlook, Word, Excel and PowerPoint)
- Self-motivation

**Disclaimer: The above position description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position** **. As such, the incumbent may perform other duties and responsibilities as required.**

**Come join our team. You’re going to like it here**

**You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates are also eligible for paid time off, paid holidays and a 401(k) plan.**

**We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.**

\#LI-SD1

**Posting Number** _2024-218334_

**Location** _US-NJ-Burlington_

**_Address_** _2006 Route 130 North_

**_Zip Code_** _08016_

**Workplace Type** _Hybrid_

**Position Type** _Regular Full-Time_

**Career Site Category** _Corporate_

**Position Category** _Planning and Allocation_

**Evergreen** _Yes_

**Min** _USD $19.00/Hour_

**Mid** _USD $22.00/Hour_