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Guest Relations Associate

3 months ago

Boca Raton, United States Better Me Medical Spa and Wellness Center Full time

**Professional Objective**: To perform all aspects of the position with precision and excellence, from Call Management, Check-in and Check-out and beyond. The objective is to deliver a lasting positive guest impression, leading to a great guest experience and a high retention rate. Each person within this department must oversee the Guest Relations area and maintain the Medi Spa/Spa boutique to ensure a beautiful presentation and profitability and to maximize and achieve department and individual revenue targets.

An exciting opportunity at Better Me Medical Spa and Wellness Center

**Position Activities and Responsibilities**:

- Provide upscale guest service experience for clients
- Ensure clients are properly greeted upon their arrival
- Answer all incoming calls and schedule appointments
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Oversee check-in and check-out procedures, including reservations and payment transactions
- Actively listen to and resolve complaints
- Ensure special guests receive personalized services
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve client concerns
- Inform clients of our promotional offers and add-on services
- Liaise with aestheticians and medical practitioners to provide an overall comfortable guest experience
- Examine daily duties, assign tasks, and check on progress
- Analyze customer feedback and online reviews and suggest ways to improve ratings
- Establish friendly relationships with regular hotel clients

**DESIRED QUALIFICATIONS**
- Experience in front-line guest service is required (Medical Spa highly desired)
- Associate or Bachelor Degree
- Computer skills and aptitude for mastering Medi Spa/Spa Software
- Cheerful, upbeat personality; excellent selling abilities
- Flexible schedule
- Professional image with a gracious, warm, and genuine personality
- Skincare knowledge and understanding of the Medical Spa and product line
- Good organizational skills and follow-through
- Able to multi-task and improvise on the spur of the moment
- Enjoys collaborative environment
- Excellent communication skills, both verbal and written
- High energy, able to work in a fast-paced environment
- Good sense of time management
- Self-motivated, driven, and passionate about beauty, wellness, and fitness
- Seeks out knowledge and enjoys learning, strives for professional growth

**PHYSICAL REQUIREMENTS**
- Ability to sit for long periods
- Ability to move freely throughout the building without any restrictions

Better Me Medical Spa and Wellness Center provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law.

Pay: From $22.00 per hour

Expected hours: 40 per week

**Benefits**:

- Paid time off

Shift:

- Day shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person

**Experience**:

- Customer service: 1 year (required)
- Appointment scheduling: 1 year (required)
- Client services: 1 year (required)

Ability to Commute:

- Boca Raton, FL (required)

Work Location: In person