Evening Guest Services Representative

1 week ago


Boca Raton, Florida, United States Stanford Hotel Group Full time

Night Operations Specialist & Guest Services Associate

  • Job Category: Front Office Management
  • Job Overview: This role merges the responsibilities of a Night Operations Specialist and Guest Services Associate, ensuring outstanding service for all patrons. The position includes two Night Operations shifts and three Guest Services shifts.

Key Responsibilities:

  • Greet and check in guests
  • Process check-outs for departing guests
  • Address guest inquiries and resolve issues
  • Promote hotel amenities and special offers
  • Uphold the brand standards of Stanford Hotel Group

Specific Duties for Night Operations Specialist:

  • Reconcile departmental accounts
  • Verify front desk transactions
  • Balance credit card transactions
  • Generate end-of-day reports
  • Prepare management summaries

Qualifications:

  • Strong customer service and computer proficiency
  • Willingness to work flexible hours including nights and weekends
  • Detail-oriented with the ability to work autonomously
  • 1-2 years of experience in night auditing or accounting roles
  • Preferred experience with hospitality management systems

Essential Skills:

  • Problem Solving: Basic Knowledge
  • Decision Making: Basic Knowledge
  • Customer Service: Advanced Skills
  • Organizational Skills: Intermediate Level

Desired Attributes:

  • Enthusiastic and proactive
  • Committed and reliable
  • Meticulous and detail-focused


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