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Guest Services Manager

2 months ago

Boca Raton, Florida, United States Lexima Full time
Position Overview

The Guest Services Manager is accountable for overseeing all front desk operations. This role involves directing and coordinating the activities of the front desk, reservations, and guest services teams.

Position Type and Expected Work Hours

This is a full-time position eligible for benefits.

The individual in this role must be adaptable to work various days of the week, including weekends and holidays, depending on operational needs.

Key Responsibilities

  • Facilitate the check-in and check-out processes for hotel guests.
  • Handle all payment transactions in accordance with hotel policies.
  • Provide assistance and information to guests and vendors.
  • Prepare necessary reports during each shift for management review.
  • Ensure all front desk personnel are knowledgeable about our guest service guarantee and are trained to uphold service standards.
  • Assist in the timely creation and distribution of team member schedules.
  • Represent the hotel in a professional and knowledgeable manner.
  • Quickly and courteously resolve guest issues.
  • Maintain a clean, safe, and welcoming environment both inside and outside the hotel.
  • Ensure all interactions with guests, management, and staff are friendly, attentive, and efficient.
  • Foster a positive, team-oriented atmosphere focused on guest satisfaction through employee development and motivation.
  • Maintain professional relationships and promote open communication and teamwork with all staff and department heads.
Work Environment

This position is situated within a hotel environment, primarily working at a front desk and in public areas.

Physical Demands

The physical requirements outlined here are representative of those that must be met by an employee, with or without accommodation, to successfully perform the essential functions of this role.


  • Regularly required to stand, walk, sit, use hands to handle or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear.
  • Occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Ability to stand for the duration of an 8-hour shift.
Reasonable Accommodations

Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of this position, provided such accommodations do not impose an undue hardship on the company.

Travel Requirements

No travel is anticipated for this position. Travel for annual training and conferences may be necessary.

Required Qualifications and Experience

  • A minimum of one year of experience in a front desk supervisory role.
  • Experience with cash handling, accounting practices, and general administrative tasks.
  • A bachelor's degree is preferred, particularly in Hotel Management, Hospitality Management, or related fields.
  • Proficiency in various computer software applications, including word processing, spreadsheets, and hotel management systems.
  • Strong oral and written communication skills, with the ability to work a flexible schedule as the hours for this management position will vary.
  • A valid driver's license is required.
  • Fluency in English is essential.
E-Verify

Lexima participates in E-Verify for all employees.

Equal Employment Opportunity Statement

Lexima is committed to being an equal opportunity employer and prohibits discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Lexima is an EEO employer - M/F/Vets/Disabled