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Guest Services Supervisor

2 months ago

Boca Raton, Florida, United States Waterford Group Full time

ABOUT WATERFORD HOTEL GROUP

At Waterford Hotel Group, we take pride in fostering a workplace that feels like home, where you can thrive every day. We celebrate your achievements, recognize your strengths, and create an environment where everyone can truly be themselves. We offer competitive compensation and benefits, a supportive work atmosphere, and numerous opportunities for professional growth and advancement. Join us for a JOB, and stay for a CAREER.

Position Overview: Guest Services Supervisor

The Guest Services Supervisor is tasked with managing the Front Office by effectively leading and inspiring team members, ensuring comprehensive training and development, and maintaining strict adherence to all guest service standards set by Waterford Hotel Group. The ideal candidate will possess a keen attention to detail, outstanding organizational skills, and the ability to make swift decisions while solving problems to enhance guest satisfaction and ensure compliance with policies and financial guidelines.

Work Schedule:

This role requires flexibility, including weekends, holidays, and evenings. It is perfect for individuals who enjoy interacting with people and possess a positive attitude.

Qualifications:

  • Minimum of 2-3 years of experience in Hotel Front Desk operations.
  • Detail-oriented with a focus on continuous improvement.
  • Able to work independently within established frameworks.
  • Must successfully pass a thorough background check and maintain a drug-free status.

HEALTH AND WELLNESS BENEFITS

Health insurance is available starting the first of the month following your hire date. We prioritize the health and wellness of you and your family. Full-time associates can enroll in medical, dental, and vision coverage, while part-time associates averaging 17.5 hours per week can enroll in dental and vision coverage. We offer various supplemental insurance options to meet diverse needs.

We understand that life can be demanding, and you deserve time to recharge.

Full-time associates receive paid time off within the first 90 days of employment, along with paid holidays for eligible team members. If you remain with us for five years or more, enjoy additional paid days off for your birthday and employment anniversary.

ADDITIONAL PERKS

  • On-Demand Pay: Access your earnings whenever you need them, 24/7.
  • Pet Insurance: We care for your entire family, offering discounted pet insurance for all associates.
  • 401k Plan: Start planning for your future today.
  • Hotel Discounts: Enjoy one of the industry's greatest perks.
  • Shoes for Crews: All associates are eligible for a shoe subsidy through Shoes for Crews.

For more information, please visit our website.

EOE/M/F/D/V