Guest Services Supervisor
2 weeks ago
Position Title: Front Desk Supervisor
Job Category: Front Office
Requisition Number: FRONT05157
Overview:
The Front Desk Supervisor plays a pivotal role in the daily management of front desk operations, ensuring that every guest experience is exceptional.
Key Responsibilities:
- Welcome and register guests with warmth and professionalism.
- Assist guests during their departures, providing timely and courteous service.
- Uphold Hilton's Brand Standards to guarantee a satisfying stay for all guests.
- Address and resolve any guest concerns promptly.
- Support the training and supervision of front office personnel.
- Act as Manager on Duty (MOD) as needed.
Qualifications:
Previous experience in a supervisory role at a hotel front desk is preferred, along with relevant supervisory experience in related fields.
Familiarity with OnQ and Hilton systems is advantageous.
Exceptional guest service and hospitality skills are essential.
Effective communication skills in English, both verbal and written, are required.
Flexibility to work various shifts, including mornings, evenings, weekends, and holidays.
Maintain a neat and professional appearance at all times.
Equal Opportunity Employer: Stanford Hotel Group is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you require accommodations during the application process due to a medical condition or disability, please inform us of your needs.
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