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Site Administrator

4 months ago

Sacramento, United States ViaPath Technologies Full time

Overview:
ViaPath is currently seeking a **Site** Administrator 3** to join our team. The Site Administrator is responsible for managing key functions of client process administration and operational support. They are also responsible for inputting all information required for inmate accounts, telephone call records and recording.

This will be a hybrid position based at the ViaPath office in Sacramento, CA with travel to customer sites as needed.

**Responsibilities**:

- Serve as a positive Ambassador representative for ViaPath when meeting with customers and clients - clearly demonstrating “Service Excellence”
- Responsible for overall service of ViaPath products at assigned customer sites and willing to assist the customer at all times
- Manage the PIN / PAN access lists to include enrollments, changes, deletions, etc.
- Responsible for resolving any problems that may arise with an inmate call access list or the inmate PIN numbers.
- Manage portions of the inmate enrollment process to include voiceprint and voice file management.
- Assist the facility staff with any investigations and or queries and questions pertaining to the inmate telephone system.
- Point of contact for FACILITY staff for any issues regarding customer account
- Compile reports as needed.
- During any emergency situations at facility, the Site Administrator may be required for on-call duty during evening hours and/or weekends.
- Create problem tickets and monitor for resolution.
- Interact in a professional manner with customers to foster positive relationships.
- Additional tasks as assigned by supervisor
- Energize and foster an effective and impactful team environment

Qualifications:

- A minimum of 2-4 year's of Office Administrative or Clerical work experience
- High School Diploma or equivalent is required; post graduate training and/or education is preferred
- Basic knowledge of Microsoft Office products to include (Word, Excel, and Outlook)
- Strong verbal and written communication skills
- Strong customer focus driven skillset; ability to develop strong partnership
- Must be pro-active, self-sufficient and highly productive with mínimal guidance/supervision
- Ability to multi-task and meet deadlines
- Must be able to work the assigned hours and any on-call requirements
- employment background investigation and drug testing screen for ViaPath as well as for the corrections facility (for initial employment, in addition every 3 months thereafter throughout employment)

The pay range for the position is $23-$26/HR.
- ViaPath, an innovation leader in correctional technology, education solutions that assist in rehabilitating inmates, and payment services solutions for government. ViaPath leads the fields of correctional technology, education, and government payment services with visionary solutions and customized products that integrate seamlessly to deliver security, financial value, and operational efficiencies while aiding inmate rehabilitation and reducing recidivism rates._