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Inside Salesperson 1

3 months ago

Santa Fe Springs, United States Reliance Steel & Aluminum Co. Full time

**Job Summary**

**Job Function**
- Responsible for selling products for distribution to business and industrial establishments or individuals at sales office, store, or showroom.
- Serves as the primary contact for customers, maintains customer relationships and addresses all issues with assigned customer base.
- Manages assigned customer accounts and builds customer relationships to continue to grow business opportunities with the customer.
- Assesses and maximizes the buying potential, profitability and product/service requirements of customers through creation of a sales strategy and action plan.
- Develops new prospects and interacts with existing customers to identify leads and increase the sales of products and services.
- Partners with customers within assigned territories to proactively identify long and short term needs and provide mutually beneficial solutions for products and/or services.
- Maintains customer records using appropriate automated systems.
- Schedules and performs cold calls and calls to existing customers in assigned territory.
- Highlights product features based on a technical knowledge of product capabilities and limitations.
- Answers customers' questions about products, prices, availability, and product uses.
- Develops/maintains effective relationships with customers, providing customer service and complaint resolution.
- Regularly inquires and monitors customer satisfaction in regards to quality of products, services and deliveries.
- Promotes feedback mechanisms for customers to influence the continuous improvement of operations and/or production and makes recommendations for potential product enhancements or modifications to increase sales.
- Develops or enters formal quotations into appropriate system or format and provides them to customers.
- Negotiates certain pricing and/or agreements, following established guidelines and/or approvals.
- Follows up with all quotes in a timely manner and according to policy.
- Facilitates execution of accepted agreements, coordinating with operations to ensure all terms are followed.
- Acquires and regularly updates general knowledge of the metals industry, including potential customers and competitors, as well as business trends through trade association events and industry publications.
- Continually upgrades and maintains working knowledge of company products, services, equipment, programs and corporate policies & procedures to successfully communicate and sell to new and existing accounts.
- Interacts with other members of the sales and operations team to assist in penetrating specific territory or market to increase sales levels and contractual opportunities.
- Responsible for adhering to safety processes and protocols.
- All other duties and responsibilities assigned by management.

**HOURLY RATE**: $25 - $30 / Depending on Experience

**Required Skills**:

- 0-5 years of relevant experience or any equivalent combination of education and experience that provides the required knowledge, skills, and abilities required.
- High School diploma/GED required, Bachelor degree preferred.
- Knowledge of principles and methods for showing, promoting, and selling products or services required.
- Knowledge of principles and processes for providing customer service required.
- Knowledge of raw materials, production processes, quality control, and other techniques for maximizing the effective processing and distribution of material required.
- Knowledge of company product(s) and their uses required.
- Knowledge of the metals industry required.
- Ability to multi-task, prioritize, and manage time effectively required.
- Ability to effectively present information and respond to questions from groups of managers, customers, and the general public required.
- Excellent oral and written communication skills, particularly a strong virtual presence and listening skills required.
- Strong analytical and problem solving skills required.
- Ability to make sound decisions based on a combination of factors including analysis, knowledge and experience, and judgment required.
- Ability to initiate and maintain cooperative relationships with co-workers and customers required.

**Work Environment**: Office setting controlled temperature environment

**Travel**: Not Applicable

**FLSA**: Non-Exempt