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Customer Support Specialist
2 months ago
Guadalupe Credit Union
Position: Member Service Representative
As a vital member of our team, you will play a key role in delivering exceptional service to our credit union members. Your primary responsibility will be to ensure precise processing of financial transactions while actively seeking opportunities to enhance the financial well-being of those we serve.
Location: Santa Fe
Employment Type: Full-Time (40 hours per week, varying hours Monday to Friday from 8:30 AM to 7:30 PM, and Saturday from 8:30 AM to 1:30 PM)
Language Proficiency: Bilingual communication skills in Spanish and English are essential.
Preferred Qualifications: Experience in cash handling and customer service is advantageous.
Key Responsibilities:
- Accurately receive and process various financial transactions, including deposits, withdrawals, and loan payments.
- Deliver friendly, professional, and personalized service while effectively listening to and building rapport with members.
- Exhibit courtesy, tact, and diplomacy in all interactions, as the role involves regular personal contact with individuals both inside and outside the organization.
- Engage in routine discussions to provide or obtain information as needed.
Growth Opportunities: This position may evolve to include responsibilities such as account openings and loan processing.
Compensation: Starting pay is $14 per hour.
