Customer Service Account Specialist II

2 weeks ago

Tempe AZ United States JPMorgan Chase & Co Full time
Job DescriptionJOB DESCRIPTION

At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.

As a Specialist II in Customer Service, you will take approximately 80 – 120 inbound calls a day from checking and savings account customers. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment.

 

Job responsibilities

  • Works in a call center environment that requires 100% phone-based customer interaction
  • Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
  • Communicates with customers in a metrics-driven environment
  • Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
  • Takes ownership of each customer interaction while treating them with respect and responding with empathy
  • Works both independently and in a team environment
  • Abides by all applicable regulatory and departmental practices and procedures

Required qualifications, capabilities, and skills

  • Minimum of 2 years of customer interaction or customer support experience required, either by phone or face-to-face
  • Minimum of 1 year computer experience required, utilizing multiple computer applications in a Windows-based environment
  • High school diploma or GED required 

 

Preferred qualifications, capabilities, and skills

  • Ability to multitask using a computer and simultaneously provide customer support
  • Comfortable in a fast-paced, consistently changing environment
  • Previous experience working in a Hospitality, Restaurant or Retail industry
  • Have a passion for helping people by solving problems, presenting, and explaining solutions

Work Schedule: 

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter. 

 

This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours. 


ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans



ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

  • Customer Service Account Specialist II

    1 week ago

    Tempe, United States JPMorgan Chase & Co Full time

    Job DescriptionJOB DESCRIPTIONAt Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.As a Specialist II in Customer Service, you will take approximately 80 – 120 inbound calls a day from checking...

  • Customer Service Representative II

    1 week ago

    Tempe, Arizona, United States Truist Financial Corporation Full time

    Position Overview:The role outlined below is for a **Customer Service Specialist II**. This position requires a commitment to delivering exceptional client service while adhering to established organizational policies and procedures.Key Responsibilities:Provide outstanding client service in an inbound call center setting.Manage customer inquiries throughout...

  • EFD Customer Service Specialist II

    2 months ago

    Tempe, United States BNP Paribas Bank NV Full time

    We are looking for **EFD Customer Service Specialist II** **Location** At Bank of the West, our people are having a positive impact on the world. Were investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our...

  • Account Specialist II

    1 day ago

    tempe, United States JPMorgan Chase & Co Full time

    Job DescriptionJOB DESCRIPTIONAt Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist’s work is creative, exciting, and different every day. As an Account Specialist II in Customer Service, you will take approximately 80 – 120 inbound calls a day...

  • Account Specialist II

    2 days ago

    Tempe, United States JPMorgan Chase & Co Full time

    Job DescriptionJOB DESCRIPTIONAt Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist’s work is creative, exciting, and different every day. As an Account Specialist II in Customer Service, you will take approximately 80 – 120 inbound calls a day...

  • EFD Service Excellence Specialist II

    2 weeks ago

    Tempe, Arizona, United States BNP Paribas Bank NV Full time

    We are seeking an **EFD Customer Service Specialist II** to join our team.**Company Overview**At BNP Paribas Bank NV, we are committed to making a positive impact on society. Our focus is on fostering diversity, supporting women entrepreneurship initiatives, financing small businesses, and promoting sustainable energy programs. We operate across various...

  • Customer Service Representative II

    3 days ago

    Tempe, Arizona, United States Truist Financial Corporation Full time

    Job Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative II at Truist Financial Corporation. As a key member of our customer service team, you will be responsible for delivering exceptional client experiences while adhering to bank policies and procedures.Key Responsibilities:Provide...

  • Customer Service Representative II

    3 days ago

    Tempe, Arizona, United States Overhead Door Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative II to join our team at Overhead Door. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our medium to large account customers.Key ResponsibilitiesAccount Management: Manage medium to large accounts, ensuring timely and effective...

  • Account Specialist II English and Spanish Required

    2 days ago

    tempe, United States JPMorgan Chase & Co Full time

    Job DescriptionJOB DESCRIPTIONAt Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist’s work is creative, exciting, and different every day. As an Account Specialist II in Customer Service, you will take approximately 80 – 120 inbound calls a day...

  • Account Specialist II English and Spanish Required

    2 days ago

    Tempe, United States JPMorgan Chase & Co Full time

    Job DescriptionJOB DESCRIPTIONAt Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist’s work is creative, exciting, and different every day. As an Account Specialist II in Customer Service, you will take approximately 80 – 120 inbound calls a day...

  • Account Specialist II English and Spanish Required

    3 days ago

    Tempe, United States JPMorgan Chase & Co Full time

    Job DescriptionJOB DESCRIPTIONAt Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist’s work is creative, exciting, and different every day. As an Account Specialist II in Customer Service, you will take approximately 80 – 120 inbound calls a day...

  • EFD Client Support Specialist II

    1 week ago

    Tempe, Arizona, United States BNP Paribas Bank NV Full time

    We are seeking an **EFD Customer Service Specialist II** to join our team.**Company Overview**At BNP Paribas Bank NV, we are dedicated to making a positive impact on society. We focus on initiatives that promote diversity, support women entrepreneurship, and enhance sustainable energy solutions. Our commitment extends across the U.S., where we actively work...

  • Mortgage Servicing Support Specialist II

    1 week ago

    Tempe, Arizona, United States BNP Paribas Bank NV Full time

    Mortgage Servicing Customer Care Coordinator IILocation: BNP Paribas Bank NV is committed to fostering a positive impact on society through investments in diversity, entrepreneurship, small enterprises, sustainable energy, and community engagement. As a global leader in sustainable development, BNP Paribas Bank NV aims to enhance customer experiences while...

  • EFD Customer Care Representative II

    2 weeks ago

    Tempe, Arizona, United States BNP Paribas Bank NV Full time

    We are seeking an **EFD Customer Service Specialist II** to join our team.**Company Overview**At BNP Paribas Bank NV, we are committed to making a positive impact in the communities we serve. Our initiatives focus on enhancing diversity, supporting women entrepreneurship, financing small businesses, and promoting sustainable energy programs. As part of a...

  • Credit Card Collections Specialist II

    2 weeks ago

    Tempe, AZ, United States JPMorgan Chase & Co Full time

    Job DescriptionJOB DESCRIPTION At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Collection Specialist’s work is creative, exciting, and different every day.    As a Specialist II in Collections, you will take a mix of inbound and outbound calls while collecting on overdrawn or...

  • Customer Service Representative

    2 days ago

    Tempe, Arizona, United States BNP Paribas Bank NV Full time

    We are seeking a highly skilled and dedicated Customer Service Representative to join our team at BNP Paribas Bank NV. As an EFD Customer Service Specialist II, you will play a critical role in providing exceptional customer service and support to our clients.**Job Summary**The Customer Service Representative will be responsible for receiving, recording, and...

  • Customer Service Specialist

    3 months ago

    Tempe, United States Extra Space Full time

    **Job Description** As a **Customer Service Specialist**, you will have the opportunity to be part of a diverse team with an excellent company culture. We offer **competitive wages**, a **great work/life balance**, and **career and development opportunities**. Extra Space Storage is the **fastest-growing** storage company with over 2,000 stores nationwide....

  • Pension Services Customer Representative II

    2 weeks ago

    Tempe, Arizona, United States Conduent Full time

    Job OverviewCustomer Benefits Support Specialist II (Remote)Compensation: $15 per hour during training$16 per hour upon successful completion of trainingEquipment ProvidedFull-time Position with Comprehensive Benefits from Day OneJoin our Benefits Administration Services team and assist our valued clients.We are seeking individuals who possess a strong...

  • Customer Benefits Support Specialist II

    1 week ago

    Tempe, Arizona, United States Conduent Full time

    Job OverviewCustomer Benefits Support Specialist II (Remote)Compensation: $15.00 per hour during training$16.00 per hour upon successful completion of trainingEquipment ProvidedFull-time Position with Comprehensive Benefits from Day OneJoin our dedicated Benefits Administration Services team and assist our valued clients.We are seeking individuals who are...

  • Laboratory Support Specialist II

    2 weeks ago

    Tempe, Arizona, United States Creative Testing Solutions Full time

    Position Overview:Under the guidance of supervisory staff, a Laboratory Support Specialist (LSS) engages in a variety of administrative tasks and prepares standard specimens while performing supportive functions to facilitate testing processes. Responsibilities include unpacking and documenting samples received in compliance with established regulations and...