Customer Service Representative II
5 days ago
Job Summary:
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative II at Truist Financial Corporation. As a key member of our customer service team, you will be responsible for delivering exceptional client experiences while adhering to bank policies and procedures.
Key Responsibilities:
- Provide world-class customer service to current and prospective clients through inbound calls, ensuring a perfect client experience.
- Handle customer inquiries and resolve issues in a timely and professional manner.
- Maintain accurate and up-to-date customer information, including loan account histories and payment records.
- Process payments and perform routine loan account maintenance, including address updates and due date changes.
- Respond to internal customer service-related questions and reset customer account passwords and login IDs.
- Assist in marketing web functions and recurring Automated Clearing House (ACH) requests to clients.
Requirements:
- High School Diploma or equivalent education and related training or experience.
- One year of experience in a customer service role or related client contact.
- Excellent verbal and written communication skills.
- Ability to work with confidential information in a professional manner.
- Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
Preferred Qualifications:
- Bilingual (Spanish) language skills.
- Experience within the banking and/or finance industries.
Work Schedule:
Monday-Thursday 8am-5pm MST, Friday 7am-4pm.
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