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Mortgage Services Team Leader

1 month ago

Marlborough, United States Digital FCU Full time

** Mortgage Services Team Leader (Servicing), Marlborough or Chelmsford, Full-Time**

**Job Category****:** Mortgages **Requisition Number****:** MORTG03689 Showing 1 location **Job Details**

**Description**

**Schedule: Monday - Friday 8:00 - 5:00 with alternating shift 9:00 - 6:00, and alternating "on call" Saturdays 9:00 - 3:00**

**Summary/Objective:**

The Mortgage Services Team Leader is responsible for effectively managing the workflow and productivity of their team to support achievement of the Mortgage Servicing department and credit union goals.

**Essential Functions:**

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Work with Mortgage Department management for hiring, training, evaluating, developing, promoting, compensating, and disciplining subordinates within current policies and procedures established through Human Resources and within approved budget guidelines.

* Plan, organize and supervise Mortgage Servicing department staff to maintain productivity within the operational workflow in accordance with department standards utilizing tools and resources effectively.

* Oversee and develop direct reports in the Mortgage Servicing Specialist and/or Mortgage Servicing Team Member roles.

* Evaluate workflow processes to identify opportunity for improvement and greater efficiency.

* Ensure individual and team compliance with all state and federal regulations.

* Monitor team performance, manage workflow, and provide feedback to support individual, department and credit union goal achievement.

* Develop and maintain written policies and procedures related to Mortgage Servicing.

* Engage in consistent communication with the team to ensure team members are continuously updated on changes in products, policies, procedures, and goals.

* Coordinate, plan and develop assigned projects, including follow through on action items for implementation, in accordance with established timelines.

* Provide operational information related to internal and external audits.

* Ensure compliance with all applicable state and federal laws and regulations.

* Perform other job-related duties as assigned by Manager(s).

**Other Duties:**

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

**Job Competencies:**

* Team Leadership

* Collaboration

* Communication

* Conflict Management

* Continuous Learning and Professional Development

* Decision Making/Problem Solving

* Facilitating Change

* Follow Up

* Guiding and Developing Staff

* Initiative

* Managing Work

**Education and Experience Requirements:**

* 3-5 years leadership and related experience

* Associates degree preferred

* Knowledge of State and Federal compliance regulations

* Knowledge of secondary market guidelines

* Knowledge of mortgage servicing guidelines

* Proven customer support experience

**Additional Eligibility Requirements:**

* Technical Skills (word, excel, outlook etc.)

* Professional written and verbal communication skills

**Supervisory Responsibility:**

Oversees a team of representatives

**Work Environment:**

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopier/scanner, filing cabinets, and fax machines.

**Physical Demands:**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role. While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools or controls and to reach with hands and arms.

**Travel:**Less than 5% of the time. Travel to other DCU locations may be required. Attend industry conferences, continuing education and events may be required at certain times throughout the year.

**Service Excellence: The DCU Way**:

All employees are expected to provide service excellence the *DCU Way* through teamwork and by providing quality service to internal and external members, incorporating the Guiding Principles of DCUs culture:

* People come first

* Do the right thing

* Make a difference

**Bank Secrecy Act (BSA):**

All Credit Union employees are required to complete all BSA related training annually and maintain knowledge of current BSA policies, specifically those related to functions performed within the department and identify and report possible suspicious activity.

**We are proud to be an EEO/AA employer M/F/D/V**

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)