Quality Control and Compliance Manager

6 days ago

Marlborough, Massachusetts, United States Digital FCU Full time
About the Role

We are seeking a highly skilled and experienced Mortgage Services Operations Manager to join our team at Digital FCU. As a key member of our operations team, you will be responsible for ensuring the quality and compliance of our mortgage services.

Key Responsibilities
  • Manage and oversee the quality control and compliance functions for post-closing, pre-funding, and servicing.
  • Ensure the department meets all investor and company guidelines for quality control and assurance performance metrics.
  • Produce accurate and actionable information and report results to the Mortgage Services Manager.
  • Manage and direct the servicing, pre-funding, post-funding administration, and maintaining quality control and assurance policies, procedures, and HMDA reporting.
  • Oversee department member resolution team, track and report on all complaints and escalations.
  • Prepare responses for external reporting sources such as NCUA and BBB.
  • Track and manage the audit process, including the remediation of audit findings, and ensure performance meets all turnaround times on file reviews.
  • Implement tracking standardizations to ensure all finding levels and responsible parties are managed to provide accurate external data for quality performance tracking down to the loan level.
  • Gather and analyze all QC results and communicate these findings and suggest corrective action.
  • Responsible for making recommendations for mortgage services, compliance, maintenance, digital technology, workflows, and policies to ensure regulatory compliance and competitiveness.
  • Project management of Credit Union initiatives as outlined by the Mortgage Services Manager.
  • Ensures regulatory (State & Federal) requirements and procedures are up to date.
  • Develop and keep the Mortgage Services team informed through staff meetings, continuous coaching, training, and by attending seminars/conferences.
  • Set individual weekly and monthly goals for Team Leaders and direct reports to ensure that department as well as DCU goals are met.
  • Responsible for conducting annual performance reviews for all Mortgage Services team members.
  • Respond to both internal and external DCU member issues and inquiries in a professional and timely manner.
  • Continue to look for ways to streamline DCUs processes and workflow to improve services provided to members by providing the Mortgage Services Manager with recommendations for improvement.
  • Assist in conducting in-house training classes for credit union personnel.
  • Manage and coordinate activities according to established policies and procedures.
  • Recommend, communicate, and implement department operating policies, procedures, protocols, and guidelines.
  • Develop and implement controls to ensure consistency and accuracy.
  • Responsible for internal systems and processes to ensure that all procedures are consistent with the company's objectives for quality control and assurance, and mortgage compliance.
  • Supervise, coach, mentor, and motivate staff through one-on-one meetings, performance management, disciplinary action, development, and delegation.
  • Assist in establishing department and employee goals and monitor individual and department progress toward goal attainment.
  • Complete all required Bank Secrecy Act related training annually and maintain knowledge of current BSA policies, specifically those related to functions performed within the department and identifying and reporting possible suspicious activity.
  • Performs other duties as assigned.

  • Quality Control Specialist

    6 days ago

    Marlborough, Massachusetts, United States Defense Contract Manufacturing Co. Full time

    Job OverviewWe are seeking a highly skilled and experienced Quality Lab Manager to join our team at Defense Contract Manufacturing Co. as a key member of our quality assurance department.Key Responsibilities:Lead a Team of Quality Professionals: Direct and manage a team of quality technicians and mechanical inspectors to ensure the highest standards of...

  • Quality Control Specialist

    2 days ago

    Marlborough, Massachusetts, United States Randstad US Full time

    Job SummaryWe are seeking a highly skilled Quality Control Specialist to join our team at Randstad US. As a Quality Control Specialist, you will be responsible for executing and troubleshooting laboratory test methods, defining requirements for implementation of procedures, processes, and assays within QC, and identifying and implementing continuous...

  • Manager, Compliance Operations

    2 months ago

    Marlborough, Massachusetts, United States Hologic Full time

    Manager, Compliance Operations Legal Shared ServicesAt Hologic, our mission is to help our patients everywhere lead longer, healthier lives. We support this mission by offering cutting-edge technologies in the areas of breast cancer diagnosis and treatment, cervical cancer screening and molecular diagnostics, and gynecological surgical procedures, to name a...

  • Global Trade Compliance Manager

    1 week ago

    Marlborough, Massachusetts, United States Raytheon Technologies Full time

    Position Overview:At Raytheon Technologies, we are dedicated to safeguarding our nation and allies through advanced defense solutions. We are seeking a Manager of Global Trade Investigations to lead inquiries into potential breaches of trade control regulations and internal policies. This role is crucial in supporting compliance initiatives and fostering a...

  • Global Trade Compliance Manager

    1 week ago

    Marlborough, Massachusetts, United States Raytheon Technologies Full time

    Position Overview:At Raytheon Technologies, we are committed to upholding our core values while contributing to national security and global stability. We leverage over a century of expertise in engineering and technology to address contemporary challenges and anticipate future threats. Our mission is to solve significant problems that enhance safety and...

  • Quality Assurance Inspector

    2 weeks ago

    Marlborough, Massachusetts, United States Complete Staffing Full time

    Position:Quality Control InspectorCompany:Complete StaffingOverview:We are seeking a dedicated Quality Control Inspector to ensure that our products meet the highest standards of quality and compliance. This role involves meticulous inspection of materials and finished goods to uphold our commitment to excellence.Key Responsibilities:1. Conduct comprehensive...

  • Global Trade Compliance Manager

    2 weeks ago

    Marlborough, Massachusetts, United States Raytheon Technologies Full time

    Position Overview:At Raytheon Technologies, our mission is deeply rooted in our core values, driving us to support our nation and allies in safeguarding freedoms and preventing threats. With over a century of experience and engineering excellence, we tackle significant challenges to foster a safer world.We are seeking a Manager of International Trade...

  • Ethical Compliance Manager

    2 weeks ago

    Marlborough, Massachusetts, United States The TJX Companies, Inc. Full time

    Ethical Compliance Manager Position at The TJX Companies, Inc.The TJX Companies, Inc. is in search of an Ethical Compliance Manager to enhance our operations. The successful candidate will possess a robust background in ethical assessments, supplier education, and human rights regulations. Key responsibilities encompass supervising the compliance evaluation...

  • Senior Quality Assurance Engineer

    2 weeks ago

    Marlborough, Massachusetts, United States Boston Scientific Full time

    Additional Location(s): N/A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we provide a platform for you to leverage your full potential by collaborating with a diverse and high-achieving workforce, addressing some of the most significant challenges in the healthcare sector. With access to...

  • Social Compliance Manager

    1 month ago

    Marlborough, Massachusetts, United States The TJX Companies, Inc Full time

    We focus our efforts on health and safety, working conditions, environment, child labor, forced labor, slavery and human trafficking, wages and hours, and prevention of discrimination and harassment.The Social Compliance Manager will be responsible for communicating program requirements and expectations to TJX Associates, buying agents and...

  • Quality Assurance Specialist

    6 days ago

    Marlborough, Massachusetts, United States IPG Photonics Full time

    Job DescriptionAt IPG Photonics, we are seeking a highly skilled Quality Control Technician to join our team. As a Quality Control Technician, you will play a critical role in ensuring that our products meet the highest standards of quality and safety.Key Responsibilities:Conduct Quality Control Inspections: Use precision measuring tools and equipment to...

  • Senior Quality Assurance Specialist

    2 weeks ago

    Marlborough, Massachusetts, United States Boston Scientific Full time

    Additional Location(s): N/A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we provide an environment where you can leverage your full potential by collaborating with a diverse and high-achieving workforce, addressing critical challenges in the healthcare sector. With access to cutting-edge...

  • Quality Assurance Inspector

    1 week ago

    Marlborough, Massachusetts, United States Complete Staffing Solutions, Inc. Full time

    Job OverviewQuality Assurance InspectorCompany: Complete Staffing Solutions, Inc.This role offers a fantastic opportunity to contribute to a reputable organization.Work Schedule:Full Time – Temporary to Permanent PositionMonday to Friday, 7:00 AM to 3:30 PMKey Responsibilities:Conduct inspections of materials, components, and finished goods to verify...

  • Quality Assurance Specialist

    2 days ago

    Marlborough, Massachusetts, United States Randstad North America, Inc. Full time

    About the RoleWe are seeking a highly skilled Quality Control Scientist to join our team at Randstad North America, Inc.Key Responsibilities:Develop and implement quality control processes to ensure compliance with regulatory requirementsCollaborate with cross-functional teams to identify and implement process improvementsAnalyze data to identify trends and...

  • ESG Compliance Analyst

    2 weeks ago

    Marlborough, Massachusetts, United States BJ's Wholesale Club Full time

    Join Our Dynamic TeamAt BJ's Wholesale Club, we are proud to have a workforce of over 34,000 dedicated individuals who are committed to serving our members and communities from our Club Support Center, numerous clubs, and distribution centers.Our Commitment to InclusionWe foster a collaborative and inclusive atmosphere where every team member can thrive,...

  • Controller

    2 months ago

    Marlborough, Massachusetts, United States Doble Engineering Company Full time

    JOB SUMMARYWe are seeking a Director of Accounting who will report to the VP Finance of Doble Engineering Co. This role is one of the top four direct reports of the VP Finance. The VP Finance is seeking a Controller with the skills, acumen, and social skills to be the next Finance department leader. The Controller has 4 direct reports, including an assistant...

  • Principal Compliance Analyst, Audit

    2 months ago

    Marlborough, Massachusetts, United States Boston Scientific Full time

    Additional Location(s): N/ADiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest...

  • Senior Clinical Quality Assurance Director

    1 week ago

    Marlborough, Massachusetts, United States Boston Scientific Full time

    About the Role:The Senior Clinical Quality Assurance Manager leads the Clinical Quality team for the Endoscopy and Urology divisions. They develop divisional strategies and goals aligned with the global CQA management team. Additionally, they collaborate with clinical trial teams to ensure clinical research activities comply with federal and international...

  • Electrical Controls Engineer

    2 weeks ago

    Marlborough, Massachusetts, United States IPG Photonics Full time

    IPG Photonics is a leading innovator in the laser industry, specializing in fiber lasers and amplifiers. We are dedicated to developing cutting-edge solutions that improve lives through the application of light. We strive to create a dynamic and collaborative work environment where talented individuals can contribute to our mission. Electrical Controls...

  • Senior Software Design Quality Assurance Engineer for Medical Devices

    1 day ago

    Marlborough, Massachusetts, United States ECI Full time

    About the RoleECI is seeking a highly skilled Senior Software Design Quality Assurance Engineer to join our team. As a key member of our quality assurance team, you will play a pivotal role in ensuring the highest quality and compliance of software systems used in medical devices.Key ResponsibilitiesLead Quality Assurance Projects: Collaborate with Product...