Customer Relations Specialist

3 weeks ago

Clinton, United States Compass Health Network Full time

The CRS is part of the person-centered integrated care team and responsible for greeting patients as they arrive,
check-in/check-out, verifying demographics and collecting co-pays, if applicable. This may include primary care,
dental, behavioral health and specialist appointments. This position is fast-paced, requiring continuous interactions
with co-workers and patients.

This is a Full-time, benefit-eligible position, the schedule is Tuesday-Friday, day shift.

Responsibilities Include:

Core Responsibilities

  • Greet patients as they arrive and stay consistent with the company's customer service philosophy
  • Manage consumer appointments, confirm appointments and alert patients if they need to bring any
    information to appointment (co-pays, past due balances, paperwork for PAP and/or sliding fee scale)
  • Data Entry into EHR systems
  • Complete financial paperwork, ensuring all required forms are completed in entirety
  • Verify insurance/demographic information at each visit and update if necessary
  • Collect co-pays, when applicable
  • Answer phone in polite and courteous manner
  • Direct phone calls and messages to appropriate office staff
  • Monitor waiting area to ensure timeliness of appointments
  • Check provider's schedule daily for additions
  • Receive daily reports from MIS for information needed on patients that have upcoming appointments
  • Balance daily batch and turns in money collected for the day to Office Supervisor or Regional Office
    Manager, when applicable
  • Disperse daily mail
  • Ensure lobby/waiting area is clean and picked up
  • Travel to other clinic sites, as needed

    Other Responsibilities
  • Regular attendance except as excused, with flexibility to change hours to accommodate the clinic needs
  • Maintain strictest confidentiality; adheres to all HIPAA guidelines/regulations
  • Conduct self in accordance with employee manual
  • Attend all training as required by company, Accreditors and Funders
  • Keep abreast of any updates/changes regarding insurance and communicate those to Office Supervisor
  • Communicate any changes/updates discovered through other means to Office Supervisor
  • Other duties as assigned

    High School/GED preferred

    At least one (1) year experience in customer service required

    Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve. Our mission is "Inspire Hope. Promote Wellness."

    Why join us?

    We believe some of the most passionate people in the world work here. Our dedicated and talented staff are our most valuable asset. We strive to provide a work environment and services that are inclusive for our patients and our employees.

    At Compass Health Network, these are just a few of the benefits that we offer as an organization:

    • Competitive benefits
    • Advancement opportunities
    • Professional development
    • Licensure supervision
    • Mentor opportunities
    • Tuition reimbursement
    • Scholarship program
    • Employee Assistance Program
    • Headspace Access
    • Paid time off & Paid Holidays
    • NHSC Loan Repayment Participant
    We welcome inquiries from qualified individuals who want to be part of a team of hardworking, dedicated and compassionate employees whose work helps us aspire to our vision of full, healthy, productive lives for everyone. We look forward to meeting you

    Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.

  • Customer Relations Coordinator

    3 days ago

    Clinton, Missouri, United States Compass Health Network Full time

    Customer Relations Specialist Job DescriptionWe are seeking a highly skilled and compassionate Customer Relations Specialist to join our team at Compass Health Network. As a key member of our integrated care team, you will play a vital role in ensuring a positive experience for our patients and their families.Key Responsibilities:Greet and Engage Patients:...

  • Customer Relations Coordinator

    3 weeks ago

    Clinton, Missouri, United States Compass Health Network Full time

    {"title": "Customer Relations Specialist", "description": "Key ResponsibilitiesAs a Customer Relations Specialist at Compass Health Network, you will play a vital role in ensuring a positive experience for our patients. Your primary responsibilities will include:Greeting and Check-in/Check-out: Welcome patients as they arrive and ensure a smooth...

  • Customer Relations Specialist

    3 weeks ago

    Clinton, United States Compass Health Network Full time

    The CRS is part of the person-centered integrated care team and responsible for greeting patients as they arrive,check-in/check-out, verifying demographics and collecting co-pays, if applicable. This may include primary care,dental, behavioral health and specialist appointments. This position is fast-paced, requiring continuous interactionswith co-workers...

  • Customer Relations Specialist

    3 weeks ago

    Clinton, United States Compass Health Network Full time

    The CRS is part of the person-centered integrated care team and responsible for greeting patients as they arrive, check-in/check-out, verifying demographics and collecting co-pays, if applicable. This may include primary care, dental, behavioral health and specialist appointments. This position is fast-paced, requiring continuous interactions with co-workers...

  • Customer Experience Specialist

    1 week ago

    Clinton, United States TEMO Sunrooms Inc Full time

    TEMO, Inc. is actively seeking a part-time Customer Experience Specialist to work 28 hours per week, supporting business operations during standard hours of 9 AM - 5 PM. In this role, you will provide exceptional support to both our customers and staff at our showroom - LuxuryBackyardLiving.com. With more than 50 years of experience, TEMO, Inc. stands as...

  • Field Service Customer Support Specialist

    1 month ago

    Clinton, Connecticut, United States Connecticut Water Full time

    We are excited to announce an opportunity in our **Field Service Customer Support** division for a **Field Service Customer Support Specialist**. Our commitment to environmental sustainability drives us to provide essential, high-quality water services to households and communities. We value innovation and offer comprehensive training and development...

  • Customer Experience Representative

    1 week ago

    Clinton, Iowa, United States TEMO Sunrooms Inc Full time

    Customer Experience SpecialistTEMO Sunrooms Inc. is seeking a part-time Customer Experience Specialist to support business operations during standard hours of 9 AM - 5 PM. In this role, you will provide exceptional support to both our customers and staff at our showroom.About UsWith over 50 years of experience, TEMO Sunrooms Inc. stands as the leading...

  • Automotive BDC Customer Support Specialist

    1 month ago

    Clinton, New Jersey, United States Madison Honda Full time

    Automotive BDC Customer Support SpecialistWe are seeking a dedicated BDC Customer Support Specialist with strong communication abilities and a proactive mindset. This role is ideal for individuals who thrive in customer interactions and possess excellent organizational skills.Key Responsibilities:Manage incoming and outgoing calls to schedule sales...

  • Client Relations Specialist

    1 month ago

    Clinton, Connecticut, United States FastSigns Full time

    FASTSIGNS of Clinton is seeking a Customer Service Representative to enhance their operations.Benefits and Advantages:Attractive CompensationPaid Time Off and HolidaysPerformance IncentivesContinuous Training and DevelopmentKey Responsibilities of a FASTSIGNS Customer Service Representative:Act as the primary point of contact for existing and potential...

  • Customer Service Field Operations Representative

    1 month ago

    Clinton, Connecticut, United States Connecticut Water Full time

    We are excited to announce an opportunity within our **Field Service, Customer Service** division for a **Field Service Customer Support Specialist**. Our commitment to environmental sustainability drives us to provide essential, high-quality water services to communities and families. We prioritize professional growth, offering training and development to...

  • Customer Service Ambassador

    1 week ago

    Clinton, Connecticut, United States Wildroseresorts Full time

    Guest Relations SpecialistWe are seeking a skilled Guest Relations Specialist to join our team at Wild Rose Resorts. As a key member of our staff, you will be responsible for providing exceptional guest service and ensuring a memorable experience for our players.Key Responsibilities:Assist Players at the Cage: Handle money transactions and provide top-notch...

  • Customer Support Specialist

    2 weeks ago

    Clinton, Iowa, United States Peraton Full time

    Job SummaryWe are seeking a highly skilled Technical Customer Support Representative to join our team at Peraton. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers, ensuring their issues are resolved efficiently and effectively.ResponsibilitiesProvide Tier I and II technical support for...

  • Customer Support Specialist

    3 days ago

    Clinton, Iowa, United States Peraton Full time

    Job SummaryWe are seeking a highly skilled Technical Customer Support Representative to join our team at Peraton. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients, ensuring their systems and applications are running smoothly and efficiently.ResponsibilitiesProvide Tier I and II technical...

  • Customer Support Specialist

    3 weeks ago

    Clinton, Iowa, United States Peraton Full time

    Job SummaryWe are seeking a skilled Technical Customer Support Representative to provide top-notch technical assistance to our clients. As a key member of our team, you will be responsible for resolving technical issues, providing training, and maintaining network diagrams and circuit records.ResponsibilitiesKey responsibilities include:Providing Tier I and...

  • Business Analyst, Customer Experience Specialist

    1 week ago

    Clinton, Iowa, United States Connecticut Water Full time

    Job Title: Business Analyst, Customer ExperienceWe are seeking a highly skilled Business Analyst, Customer Experience to join our team at Connecticut Water. As a key member of our Customer Service department, you will be responsible for advancing the functionality of our Customer Information System (CIS) and related applications to provide world-class...

  • Diagnostic Imaging Specialist

    3 weeks ago

    Clinton, Iowa, United States TotalMed Allied Full time

    Job Title: Diagnostic Imaging SpecialistJob Summary:TotalMed Allied is seeking a skilled Diagnostic Imaging Specialist to join our team. As a Diagnostic Imaging Specialist, you will be responsible for operating medical imaging equipment to produce high-quality images for diagnostic purposes.Key Responsibilities:Operate computed tomography (CT) scanners to...

  • Sales Associate

    3 weeks ago

    Clinton, Connecticut, United States Express Full time

    {"title": "Sales Associate", "description": "OverviewExpress, a leading fashion retailer, is seeking a Sales Associate to provide exceptional customer service and drive sales in our Clinton Crossing store.ResponsibilitiesProvide a great in-store shopping experience for customers, answering questions and making recommendations on products.Maintain a clean and...

  • Dairy Clerk

    4 weeks ago

    Clinton, Iowa, United States Hy-Vee Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Dairy Clerk to join our team at Hy-Vee. As a key member of our dairy department, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and ensuring that our products are always fresh and of high quality.Key...

  • Team Member

    4 weeks ago

    Clinton, Iowa, United States Wendy's Full time

    About Us:Wendy's is a fast-food restaurant chain that values its employees and provides opportunities for growth and development.Job Summary:We are seeking a Team Member to join our team. As a Team Member, you will be responsible for ensuring the health and safety regulations and company policies are met. You will also be responsible for providing quality...

  • IT Specialist

    3 weeks ago

    Clinton, Iowa, United States L3Harris Technologies Full time

    {"Job Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at L3Harris Technologies. The successful candidate will be responsible for resolving operational, maintenance, and logistics issues related to IT infrastructure.Key Responsibilities:* Provide technical support for over 200...