Automotive BDC Customer Support Specialist

2 months ago


Clinton, New Jersey, United States Madison Honda Full time
Automotive BDC Customer Support Specialist

We are seeking a dedicated BDC Customer Support Specialist with strong communication abilities and a proactive mindset. This role is ideal for individuals who thrive in customer interactions and possess excellent organizational skills.

Key Responsibilities:

  • Manage incoming and outgoing calls to schedule sales appointments.
  • Document customer feedback and follow up on appointments.
  • Engage with customers using established scripts to arrange sales and service appointments.
  • Update customer information in the database and create follow-up reminders.
  • Address customer inquiries received through the website and other digital channels.
  • Assist with additional tasks as needed and strive to meet monthly performance targets.

Qualifications:

  • High School Diploma or equivalent is required.
  • Prior experience in customer service or telemarketing is preferred.
  • Strong communication skills and proficiency in computer usage.

Benefits:

  • Comprehensive training and opportunities for professional growth.
  • A supportive work environment with competitive pay.
  • A reputable company presence in the automotive sector.

If you are motivated, customer-oriented, and eager to contribute to a vibrant team, we encourage you to consider this opportunity.



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