Customer Service Field Operations Representative
2 weeks ago
We are excited to announce an opportunity within our **Field Service, Customer Service** division for a **Field Service Customer Support Specialist**. Our commitment to environmental sustainability drives us to provide essential, high-quality water services to communities and families. We prioritize professional growth, offering training and development to foster success in every facet of our operations and workplace culture. Additionally, we offer a competitive benefits package along with a 401(K) plan.
**Position Overview**
The Field Service Customer Support Specialist is tasked with delivering exceptional service to our clients by executing field service operations related to service provision and the upkeep of customer accounts.
This role supports Customer Service by diagnosing and resolving customer concerns, including meter malfunctions, water quality inquiries, and service-related issues.
Responsibilities include performing meter replacements as needed to guarantee precise and compliant meter functionality.
Conduct cross-connection inspections and testing in accordance with state health regulations.
Carry out timely and accurate 'call before you dig' procedures.
Execute service inspections and meter installations.
Accurately complete assigned meter reading tasks efficiently.
Our organization is dedicated to maintaining a safe working environment. This role involves learning, adhering to, and ensuring compliance with all safety protocols, including those outlined in the Company Safety Manual, OSHA regulations, and other relevant state and federal guidelines.
**Additional Responsibilities**
Perform other tasks or special projects as required or assigned.
**Essential Qualifications**
High School Diploma is mandatory.
A valid Driver's License is required.
Cross-connection certification is necessary, or the ability to obtain certification within a reasonable timeframe.
Willingness to participate in standby rotation is essential.
Strong communication skills are a must.
Proficient computer skills are required.
A minimum of 6 months of relevant experience is preferred.
**Work Environment**
This position primarily involves outdoor work.
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