Customer Support Specialist
2 days ago
We are seeking a highly skilled Technical Customer Support Representative to join our team at Peraton. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients, ensuring their systems and applications are running smoothly and efficiently.
Responsibilities- Provide Tier I and II technical support for clients, resolving software, hardware, and network issues through problem diagnosis and step-by-step guidance.
- Analyze routine situations using automated information systems and prioritize requests for proper action.
- Resolve problems or escalate to senior technical support as necessary.
- Support users by fulfilling individual requests for information and/or training in the utilization of various databases.
- Conduct technical research for source of information required in support of request for information related to ongoing programs and proposal efforts.
- Maintain network diagrams and circuit records.
- Instruct users in the use of PCs and networks.
- Perform basic PC, PBX, and network software programming.
- Interact with other team members to restore services and/or identify and correct the core problem.
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Must be a U.S. Citizenship and have the ability to obtain a DHS Entrance on Duty (EOD) clearance.
- High School diploma/equivalent and 2-4 years relevant experience.
- Strong writing and communication skills.
- Experience with O365.
- Ability to support rotating shift work.
- Technical Customer Support experience required.
- Strong customer support skills.
- Problem-solving ability to diagnose and resolve basic technical issues.
- Demonstrates eagerness to learn and flexible with the ability to multi-task.
- Possess attention to detail and follow-through.
- Ability to be flexible, multi-task and organize priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy.
- High level of professionalism and ability to maintain confidentiality.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.
Target Salary RangeThe rate/range per hour below represents the typical pay for this position based on experience and other factors.
24.86
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