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Hotel General Manager

1 month ago

Austin, United States El Cosmico Full time

** Hotel General Manager - The Carpenter Hotel**

**Job Category****:** Management **Requisition Number****:** HOTEL01515 Showing 1 location **Job Details**

**Description**

About our Company:

Bunkhouse is a hospitality company created by hotelier Liz Lambert that believes in inspired design, connection to place and the value of community. Bunkhouse has designed and developed a celebrated portfolio of hospitality projects including Hotel San Jos, Hotel Saint Cecilia, Austin Motel, Hotel Magdalena, Fair Market and Jos Coffee in Austin, Hotel Havana and Ocho in San Antonio, El Cosmico in Marfa, Texas, The Phoenix in San Francisco, California, and Hotel San Cristobal in Baja, Mexico.

We're looking for someone with:

Five (5) years of experience in hospitality or service industry at executive management level

Hotel opening experience a plus

Ability to communicate in English effectively

Proven financial management skills

Experience with performance management

Project management experience

Knowledge of quality construction techniques and standards

Business Acumen

Excellent verbal and written communication skills

Bachelor's Degree from an accredited four-year college or university in related or closely related field; or any equivalent combination of education and experience

Ethical Conduct

Servant Leadership mindset

Computer Proficiency: Microsoft Office

Internal and external customer service expertise

An eye for detail and familiarity with Bunkhouse properties

Responsibilities:

**Administrative**

Accountable for appropriate administration and controls involving operating and bank accounts

Accountable for the timely completion of any projects as requested

Develop a continuous five-year capital improvement plan for operations

Serve as the liaison between your property and the Bunkhouse VP of Operations

Manage expenditures from the Annual Operating Budget and Capital Reserve Budget

Monitor and manage the guest billing and collection procedures including delinquency, suspension, etc.

Initiate, implement, understand, and analyze accounting procedures to include labor forecasts, inventory procedures, financial forecasting, annual budgeting procedures, capital expenditures, payroll and month-end analysis

Review payroll records for appropriate personnel

Implement policies and procedures involving severe weather, safety and fire

Responsible for planning, documenting, implementing, and monitoring department training programs

**Communications**

Communicate and interact with each employee, guest, investors and Bunkhouse Management team members with courtesy, dignity and respect while maintaining a consistent professional demeanor

Ensure follow-up to guest comments and comment card responses via telephone/email and provide follow-up documentation within five (5) business days

Initiate and maintain effective positive communication between guests and personnel

Maintain an Open Door communication policy for personnel and guests

Maintain contact with trade associates, professional organizations, and industry publications for improvement of procedures and new technical advances

**Personnel**

Responsible for interviewing, selecting, training, guiding, and managing personnel

Ensure Bunkhouse recruiting and onboarding procedures are adhered to

Ensure all employees are in appropriate uniform and attire for their scheduled shift

Maintain an increased awareness of safety issues

Maintain and monitor effective personnel relations in a supportive, confidential environment

**Operations**

Ensure that all staff is delivering the levels of service in accordance with the Bunkhouse standard operating procedures

Adhere to all written mandatory policies and procedures, manuals, memos, and oral instructions

Oversee project completion for preventative maintenance, deep cleaning and special projects, work with general contractor, ownership, and architect to oversee and direct the hotels master plan

Oversee all onsite construction to monitor progress, and submit daily or weekly construction update reports to ownership and architects and coordinate and direct construction workers and subcontractors and general contractors

Ensure the successful execution of all property events and festivals as needed

Manage expansion projects & associated budgets

Oversee the entire guest experience, from pre-arrival through departure

Coordinate and monitor contract services to ensure performance and productivity involving special projects and daily maintenance of grounds and guest rooms to meet guest expectations

Bunkhouse is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.

Bunkhouse pays competitive wages and offers a liberal working environment that encourages individuality and creativity. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Highly subsidized Medical, Dental and Vision insurance

Company paid Life Insurance and Long-Term Disability coverage

Short Term Disability coverage

Generous Paid Time off (Full Time)

Free stays at Bunkhouse hotels (Full Time)

401k with company matching

Employee Discounts

Bunkhouse Core Values:

BE REAL. We treat everyone like human beings. We are respectful and authentic, we listen, and we develop meaningful relationships with guests, customers and each other. We encourage our employees to have a voice and to use it to improve the work we do.

CREATE MAGIC. In design, service and all things, we go above and beyond to inspire. Every detail counts, and we believe that our work is a collaboration that depends on all of us bringing our creativity and passion to work with us every day.

BE HERE NOW. In our work, creating a sense of place is important. We contribute to the fabric of our respective communities by honoring, representing and supporting the communities in which our businesses exist. We make it our goal to be experts on our cities, and we leave travelers with a sense of where they have been.

EMBRACE ADVENTURE. We dont always know where the road will lead, but we know that well have each other along the journey. We strive to learn and grow from our experiences, to create meaningful structure along the way and, in some cases, to embrace chaos when necessary.

LOOK TOWARDS THE FUTURE. We work with a spirit of continuous improvement in all areas. We seek to provide a path of growth for all of our employees and for Bunkhouse as a whole.

**Skills**

**Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Goal Completion****:** Inspired to perform well by the completion of tasks **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

**Experience**