Hotel Front Desk Receptionist

1 month ago


Austin, United States Best Western Plus & Executive Residency Austin Full time
Job DescriptionJob Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today

Compensation:

$15 Hourly

Responsibilities:
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Qualifications:
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • Comfortable taking telephone calls and mitigating stressful situations
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
About Company

Welcome to the brand new Best Western Plus Executive Residency Austin, we look forward to welcoming you The Best Western Plus Executive Residency Austin combines the convenience of two hotels under one roof, allowing us to offer an extended stay option for longer durations & beautiful Best Western Plus rooms for guests that require a shorter stay.


The Best Western Plus Executive Residency Austin hotel is the newest product in the Best Western brand and we are proud to offer studios, kitchenettes, and suites with full kitchens at our hotel. These rooms come equipped with all of the comforts of home including sinks, cooktops, cookware, dishes, and large-screen TVs to make your extended stay as comfortable as possible. Our hotel is located near the heart of Austin, Texas on IH-35, just minutes away from Round Rock to the North, and Pflugerville to the East.


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