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Front Desk Agent | Carpenter Hotel

2 months ago

Austin, United States Hotel Carp LLC Full time
Job DescriptionJob Description

About Us

In 2006 Bunkhouse was created to oversee a growing portfolio of hotels and Jo’s Coffee locations. Bunkhouse has a reputation for building memorable experiences that offer more than just a good night’s sleep and a great cup of coffee. Passion for design, tireless attention to detail and commitment to creating authentic culture have earned our properties a unique place in the hearts and minds of those who visit us. Our work is rooted in the communities in which we exist, and we believe above all else in creating an awareness of and connection to a sense of place in all that we do.

Job Summary

A Front Desk Agent will exceed the expectations of all Bunkhouse guests in a multitude of tasks that include, but are not limited to, telephone operations, checking guests in and out, taking reservations, inventory control and concierge services. The concierge services may include the following: transportation, dining reservations, floral requests, amenity requests, grocery shopping, tee times, spa services, hiking, children’s programs, babysitting, water recreation, tennis, golf instruction, biking, goods offered (i.e. beverages, VIP packages, in-room amenities), special events and other areas as needed.

The person in this position must have excellent communication skills, the ability to resolve conflicts and a thorough understanding of Bunkhouse policies. All Bunkhouse employees are expected to greet all guests in proximity and make each feel important by providing a genuine welcome. Furthermore, they must develop and maintain the company’s culture, values, and reputation in the public eye.

Responsibilities

  • Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
  • Complete all shift checklist items
  • Check in and out all hotel guests in a confident, professional and personalized manner
  • Take hotel reservations accurately and efficiently
  • Assist in the development and implementation of special projects
  • Ensure immediate response is given to any and all guest comments and concerns and inform immediate supervisor of concerns and assist implementing corrective measure when necessary
  • Maintain a positive relationship with all employees and guests
  • Ensure all calls are answered in a courteous, professional and efficient manner
  • Maintain an accurate log of guest calls for assistance or complaints, and ensure completion of all items
  • Open, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactions during all shifts
  • Maintain accuracy with all accounting and billing procedures
  • Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)
  • Issue guest safety deposit boxes as requested
  • Possess fluent knowledge of local restaurants, special events, city attractions, amenities and directions
  • Ensure open lines of communication with all departments and upper management at all times via email, log books, meetings, etc., to ensure all needs of the hotel are met.
  • Maintain a high level of cleanliness and safety in the work area
  • Ensure that all equipment is maintained in good, safe working condition
  • Maintain an increased awareness of safety issues throughout the property
  • Keep abreast of safety and emergency procedures and OSHA requirements
  • Attend relevant meetings

Qualifications

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Requires excellent communication skills, both verbal and written.
  • Must be able to speak, read, write, and understand the primary language(s) of the workplace
  • Ability to speak effectively after groups of employees or guests.
  • Ability to learn and perform all essential job functions accurately and safely.

Education and Experience Requirements

  • High School diploma or general education degree (GED).
  • 6 months of related experience in the hospitality or service industry

Policy and Service Responsibility

  • Must adhere to all hotel/company loss prevention guidelines.

Physical Requirements

  • Able to perform the essential functions consistently safely and successfully with the ADA, FMLA, and other federal, state and local standards, including meeting quality standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards.
  • Must be able to lift and carry up to 50 lbs.
  • Must be able to sit, stand, and squat frequently.

We are an Equal Opportunity Employer. All employment decisions are to be made without regard to race, color, age, sex, gender, sexual orientation, gender identity or expression, pregnancy, religion, creed, marital status, transgender status, partnership status, familial status, national origin/ancestry, alienage or citizenship status, mental or physical disability or medical condition, handicap, military status, veteran’s status, genetic information, unemployment status, status as a victim of domestic violence, status as a victim of sex offenses or stalking, employment status, sexual or reproductive health decisions, your height or weight, hair (per the “CROWN” act), or any other status protected by federal, state, or local law (“Protected Characteristics”).

Bunkhouse Core Values:

  • BE REAL. We treat everyone like human beings. We are respectful and authentic, we listen, and we develop meaningful relationships with guests, customers and each other. We encourage our employees to have a voice and to use it to improve the work we do.
  • CREATE MAGIC. In design, service and all things, we go above and beyond to inspire. Every detail counts, and we believe that our work is a collaboration that depends on all of us bringing our creativity and passion to work with us every day.
  • BE HERE NOW. In our work, creating a sense of place is important. We contribute to the fabric of our respective communities by honoring, representing and supporting the communities in which our businesses exist. We make it our goal to be experts on our cities, and we leave travelers with a sense of where they have been.
  • EMBRACE ADVENTURE. We don’t always know where the road will lead, but we know that we’ll have each other along the journey. We strive to learn and grow from our experiences, to create meaningful structure along the way and, in some cases, to embrace chaos when necessary.
  • LOOK TOWARDS THE FUTURE. We work with a spirit of continuous improvement in all areas. We seek to provide a path of growth for all of our employees and for Bunkhouse as a whole.