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Strategic Account Manager

2 months ago

Dallas, United States Getac Full time

Getac is searching for a Strategic Account Manager. The Strategic Account Manager will be responsible for developing and maintaining strategic relationships with key Enterprise accounts. Drawing on past industry experience, contacts, initiative and drive this role will qualify and track opportunities, organize resources and prepare technical proposals. This includes taking an active role in the RFP process.

Essential Job Duties:

  • Review NNN accounts for Enterprise sales (as well as review their own relationships and formulate a plan to focus on 12 key large accounts)

  • Build and maintain long-term relationships with key customers

  • Investigate customers need and wants

  • Develop annual account business trade plans

  • Establish excellent relationship with key accounts and customers to keep up with customer needs and assist in substantially growing the business

  • Track, measure and evaluate customer satisfaction metrics and trends

  • Suggest innovative ways of increasing customer satisfaction

  • Generate tools and ideas for improving national account customers' experience selling our product and services

  • Collaborate with Sales and Marketing teams

  • Keep abreast of industry and market trend and best practices

  • Identify accounts that have long term strategic value to Getac, and ones that look for a long term relationship, not just a one time purchase

  • If provided existing account(s) grow them and other groups

  • Identify the buying group(s) and the influencers in order to penetrate large accounts

  • Build strong customer relationships, especially with key customer stakeholders and sponsors

  • Manage customer expectations at an executive level, not just with IT managers

  • Make sure all deliverables arrive in good order, on time, and fulfil customers' requirements

  • Set up mutually agreed upon KPIs and keep track of key account metrics

  • Communicate the progress to both internal and external stakeholders

  • Collaborate with direct supervisor and vertical heads to achieve sustainable growth and development

Experience & Education:

  • 5 years of experience as Strategic Account Manager or similar role

  • Experience in managing multiple stakeholders and projects

  • Excellent verbal and written communication

  • 10+ years sales/sales management of large F500 accounts

  • Sense of ownership and pride in your performance and its impact on company's success

  • Critical thinker and problem-solving skills

  • Excellent negotiation skills

  • Outstanding knowledge of MS Office

  • Outstanding communication, interpersonal and leadership skills

  • Excellent organizational and time management skills

  • Knowledge in Salesforce is a plus

  • Critical thinker and problem-solving skills

  • Team player

  • College degree is preferred or 10+ years' experience with mobility products

Travel:

  • Expected travel for this job position should be a minimum of 50% and could exceed 50% for corporate business meetings, sales calls, trade show events and meetings at company HQ in Irvine, CA.

  • Works efficiently in a remote home office environment.

  • Must have a valid Driver's License, proof of current vehicle insurance and a driving record that meets the company's insurer's criteria; must be able to use own vehicle in the course of work.

The Location:

While this position is remote, we are looking for a candidate that is centrally located and near an airport.

Why Should You Apply?

  • Entrepreneurial culture locally, but part of a global company

  • Great Benefits, interesting work that makes a difference in our communities.

  • Engaging, supportive culture – we have FUN

*No outside recruiting is required

Getac is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.