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![PruTech Solutions Inc](https://media.trabajo.org/img/noimg.jpg)
IT Support Representative
1 month ago
Role: IT Support Representative
Location: 29 Gallatin Pl, Brooklyn, NY 11201
Duration: 4+ Years
The role of the Sr. IT representative is to act as a liaison between MTA IT and onsite PruTech employees. The Sr. IT representative will be responsible for analyzing date and translating data into visual reports. Applicants for the Sr. IT Rep role should have some experience troubleshooting desktop issues though it doesn t have to be extensive
Senior IT Rep -The Senior IT Support Representative serves as the dedicated point of contact for incoming technology inquiries for all business units within the organization. The Sr. Representative is responsible for the complete, accurate, and comprehensive fulfillment of a wide range of data analysis, reporting, customer service and on-site troubleshooting requests. The Sr. Representative will serve as a primary liaison to the client's central technology department on-behalf of all employees, contractors, and stakeholders. This individual is expected to build strong working relationships with staff to contribute towards maintaining high levels of overall customer satisfaction.
Qualifications Bachelor s degree preferred Information technology background and experience The ability to develop intimate knowledge of an organization s computing systems Ability to explain complex ideas to those with limited IT and systems knowledge Exceptional verbal and written communication skills Listening ability and patience Extraordinary customer service and relationship management experience Critical thinking skills