Customer Support Representative

2 weeks ago

Brooklyn, New York, United States Calldeans Full time

Client Relations Specialist

Overview: As a vital member of our team at Calldeans, you will play a key role in enhancing customer satisfaction and driving service appointments.

Key Responsibilities:

  • Transform incoming customer inquiries into scheduled service appointments.
  • Deliver engaging call scripts with a genuine tone; communicate clearly and effectively.
  • Address customer needs, resolving concerns while promoting our brand values.
  • Maintain professionalism and build rapport with customers to encourage repeat business.
  • Engage in training sessions aimed at increasing appointment bookings and refining outbound calling techniques.
  • Follow company protocols to resolve customer complaints promptly and positively.
  • Keep the customer database updated with accurate and comprehensive information.
  • Participate in various administrative tasks as needed.
  • Coordinate job dispatch to technicians efficiently.
  • Conduct outbound calls to customers as required.
  • Achieve a minimum of 20 customer interactions per hour.
  • Assist in populating the dispatch board with service calls or evaluations.
  • Ensure precise data entry into our systems.
  • Be available for on-call duties as necessary.
  • Perform additional tasks as assigned by the Customer Service Manager.

Join Our Expanding Team:

At Calldeans, we are committed to fostering a workplace that values work-life balance for all employees. We believe in hard work and also in enjoying our time together. Our environment is dynamic and supportive, recognizing each individual’s contributions.

In addition to collaborating with some of the most skilled Service Professionals in the industry, we provide a competitive benefits package that includes a 7% 401k match, generous vacation time, paid holidays, and ongoing training opportunities. Our management team is dedicated to your professional growth, and we encourage career advancement within the company.

Our employees benefit from 100% employer-paid health and dental premiums for themselves and their families. We are conveniently located, minimizing commute times for our team members.

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