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Client Success Representative

4 months ago

Fort Lauderdale, United States Solera Holdings, Inc Full time

Job Title/Location

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms, and automation. For more information, please visit solera.com.

The Role

We are on the hunt for an experienced Client Success Representative who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their missions, and can modulate between leading and following as needed. You will serve as the Client Success Representative.

What You'll Do

* Develop and maintain product expertise while working closely with other support and product team members to provide outstanding support throughout a customer's initial implementation.
* Support all partners and customers with online and mobile applications.
* Responsible for managing the CRM helpdesk and answering inbound inquiries - Receive, manage, and resolve escalated tickets in a timely manner.
* Successfully navigate and maintain all customer information in Salesforce and RedCap Admin Dashboard
* Troubleshooting and Escalating Technology Support Inquiries and Request/Feature Request in Jira
* Validate RedCap has met customers' initial expectations and are having a positive experience with our solutions throughout the support process.
* Communicate thoughtfully and efficiently in a manner that helps customers move forward and grow the capabilities of the accounts.
* Must be flexible to work extended/flexible hours, including weekends, holidays, evenings, etc., as necessary.
* Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services.
* Maintain existing customer-success metrics and data as directed.

What You'll Bring

* 2+ years of customer service
* 2+ years of IT related customer service
* 1+ years of Salesforce experience
* Bilingual (French & English)
* Experience with Office 365 products
* Experience with web based, iOS and Android apps (Technology and Computer savvy)
* Excellent written and verbal communication skills
* Excellent organization skills
* Excellent interpersonal skills, judgment, and decision-making skills

EQUAL OPPORTUNITY EMPLOYER

SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.